Contents Project Manager

Mishawaka, IN - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!

Lead Our Contents Division to restore customers property to Like It Never Even Happened!

When customers experience a loss their personal belongings often carry the most emotional weight. As our Contents Project Manager you will lead our Contents Divisionoverseeing pack-outs inventory cleaning storage and pack-backswhile managing a team controlling costs and delivering exceptional customer service.

This role is ideal for a hands-on operational leader who thrives in fast-paced environments holds teams accountable and takes pride in running organized profitable high-quality contents operations.

Why Join SERVPRO of West St. Joseph County

- Competitive compensation

- Strong benefits

- Career growth & advancement

- Professional development & certifications

- A stable growing company with a mission that matters

What Youll Lead & Own (Core Responsibilities)

Contents Operations & Project Management

- Oversee all contents restoration services including pack-outs pack-backs cleaning storage and specialty handling

- Ensure accurate contents inventories photos documentation labeling and chain-of-custody tracking

- Manage project scope and estimates using SERVPRO systems and carrier guidelines

- Coordinate crews subcontractors warehouse/storage logistics and job timelines

- Monitor cycle time quality standards and operational efficiency from start to finish

- Ensure high-quality handling of textiles electronics artwork furniture and sentimental items

Leadership & Team Management

- Lead coach and hold accountable Contents Technicians and Crew Chiefs

- Train team members on packing standards cleaning protocols inventory accuracy and documentation

- Conduct quality checks and audit inventory accuracy

- Address performance issues with coaching feedback and corrective action

- Participate in recruiting hiring onboarding and development of contents team members

Customer Experience & Communication

- Serve as the primary point of contact for customers regarding contents services

- Set clear expectations and provide professional proactive and compassionate communication

- Ensure customers feel confident their belongings are protected respected and properly restored

- Manage customer satisfaction and online review performance

Financial & KPI Accountability

- Track contents job profitability

- Monitor pack-out to pack-back cycle time

- Maintain inventory accuracy rate

- Reduce damage/rework incidents

- Control production efficiency and labor cost

- Support customer satisfaction and service quality

Assets Equipment & Warehouse Oversight

- Manage contents equipment vehicles supplies and warehouse organization

- Ensure proper storage labeling and protection of customer property

- Control production expenses and minimize loss or damage risks

- Maintain clean organized job sites and storage areas

What Were Looking For (Qualifications)

Required

- Valid drivers license

- High school diploma or GED

- 1 year of leadership experience in restoration moving storage logistics construction or related industry

- Ability to lift 50 lbs regularly (100 lbs with assistance)

- Ability to work in physical environments (attics ladders tight spaces)

Strongly Preferred

- Experience in contents restoration moving warehousing or inventory management

- Knowledge of pack-outs contents cleaning and storage processes

- IICRC Certification (or willingness to obtain)

- Strong organizational skills and high attention to detail

- Confidence leading teams in a fast-moving deadline-driven environment

The Kind of Leader Who Thrives Here

- Takes ownership and accountability for results

- Holds people to high standards while supporting their growth

- Stays organized under pressure

- Balances operational discipline with empathy for customers

- Cares about quality speed profitability and team morale

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceSERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!Lead Our Contents Division to restore customers property to Like It Never Even Happened!When customers experien...