Account Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Unlock the Future of Customer Experience with AI: Join Genesys as an Account Director

Do you want to be part of a global market-shaping companythat is redefining how organisations engage with their customers through AI digital innovation and experience orchestration

Do you thrive in high-stakes complex enterprise sales environments leading strategic new-logo pursuits and shaping long-term customer partnerships

Are you motivated by owning large strategic accounts influencing senior stakeholders and helping customers navigate transformation in a rapidly changing marketwhile continuing to grow as a leader in a high-performing collaborative sales organisation

If so wed love to meet you.

About Genesys

At Genesys we empower organisations to deliver personalised predictive AI-driven experiences at scale. We are widely recognised as the leader in customer experience (CX) and contact centre technology.

Were building a diverse and inclusive sales organisationwhere ambitious professionals can grow thrive and make a meaningful impact. We are looking for exceptional senior sales leaderswho are passionate about helping enterprise customers unlock the value of AI cloud and experience orchestration.

Bring your ambition curiosity and driveand together well redefine what exceptional experience looks like.

Role Overview Account Director

As an Account Director you will play a strategic leadership rolewithin the UK enterprise sales organisation. You will own and grow a portfolio of large complex enterprise opportunities acting as a trusted advisor to senior executives while driving significant new-logo and expansion revenue.

You will lead end-to-end sales strategyfor your accountsfrom executive discovery through deal execution and long-term value realisationchampioning Genesys AI-powered cloud platform including predictive AI conversational AI and our industry-leading Experience Orchestrationcapabilities.

This role operates with a high degree of autonomy and influence working closely with Sales Leadership Solution Consulting Customer Success and the wider GTM ecosystem to deliver sustainable growth.

Key Responsibilities

Strategic Pipeline Ownership & Growth

• Own and drive large strategic enterprise opportunitieswith complex buying groups.
• Shape multi-year account strategies aligned to customer transformation priorities.
• Lead high-value new-logo pursuits and expansion opportunities.

Executive Engagement & Value Creation

• Engage C-suite and senior stakeholders with a compelling outcome-focused AI transformation narrative.
• Translate customer challenges into clear value-led business caseswith measurable ROI.

Elite Deal Leadership

• Lead complex SaaS sales cycles using MEDDPICC ensuring rigour predictability and high-quality execution.
• Navigate multi-stakeholder environments building champions and executive sponsorship.

Trusted Advisor & Thought Leader

• Act as a strategic partner to customers providing insight into industry trends AI adoption and experience transformation.
• Influence customer strategy beyond the immediate deal positioning Genesys as a long-term partner.

Leadership Through Collaboration

• Orchestrate cross-functional teams (SDRs Solution Consultants Marketing Customer Success) around account strategy.
• Serve as a role model within the sales organisation embodying One Genesysvalues and best practices.

Minimum Requirements

• Proven consistent track record selling enterprise SaaS or Cloud/Digital solutions.
• 810 yearsof experience leading and closing high-value complex enterprise deals.
• Strong command of MEDDPICCand disciplined enterprise sales execution.
• Exceptional executive presence business acumen and negotiation skills.
• Evidence of sustained overachievement and ownership of large strategic accounts.
• Experience operating with autonomy and influencing outcomes at a senior level.

Why Genesys

• Lead in one of the fastest-growing AI and CX markets.
• Sell a platform that genuinely transforms how organisations engage with customers and employees.
• Work in a high-trust coaching-led environmentwith strong leadership support.
• Competitive compensation benefits and long-term career growth opportunities.
• Flexible working and a culture that values inclusion ambition and impact.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.