Help Desk Intern
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Job Location:
Rutherford, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Raphael and Associates is a leader in claims administration and independent adjusting.
We are seeking a Help Desk Intern to support our Information Technology team during the Summer of 2026. This internship provides handson experience as a first-level contact and problem resolution for all hardware software and application problems and requests.
This position will be located at our Rutherford New Jersey home office.
Responsibilities
Raphael & Associates is an internationally recognized leader in claims administration and independent adjusting. We are known for delivering exceptional service employing top industry talent and utilizing advanced technology to meet the evolving needs of our clients.
We are seeking a Help Desk Intern to support our Information Technology team during the Summer of 2026. This internship provides handson experience as a first-level contact and problem resolution for all hardware software and application problems and requests.
This position will be located at our Rutherford New Jersey home office.
Responsibilities
- Set up and configure laptops desktops mobile devices printers and other office equipment.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases both in-house and remotely.
- Assist with the day-to-day roll out of hardware and software updates patches and configuration changes as directed by the IT department.
- Observe current abilities of end users and assist on the development of training guides for existing and new employees.
- Provide accurate and timely logging of problems and resolution for problems in the Support Ticketing database-act as a liaison between end users and IT staff to assure accurate problem interpretation.
- Support organizational goals and values.
- Undergraduate student pursuing a degree in Computer Science or related areas.
- Minimum 3.0 GPA.
- Proficient in Microsoft Word Excel PowerPoint Outlook.
- Strong written and verbal communication skills.
- Organized detailfocused and ability to manage multiple tasks.
Raphael & Associates is an internationally recognized leader in claims administration and independent adjusting. We are known for delivering exceptional service employing top industry talent and utilizing advanced technology to meet the evolving needs of our clients.
Required Experience:
Intern
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
EXPERIENCE AND INTEGRITY: RAPHAEL STANDARDSRaphael & Associates is a Third Party Administrator and Independent Claims Adjusting company internationally recognized for its exceptional service and unsurpassed reputation of nationwide claims handling.Third
