Service Operations Excellence Specialist

Founded in 1910KONEis a global leader that provides elevatorsescalatorsand automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safeconvenientand reliable. Our operations in over 60 countries around the worldhashelped us achieve our position asaninnovation and sustainabilityleader with repeatedrecognitionsbyForbes Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team asourService Operations ExcellenceSpecialistforKONE Mexico based inCDMX

• Do you hold a university degree (.) in Business Engineering or an equivalent field

• Do you have experience in Project Management and a strong focus on benefit realization

• Have you previously worked in Business Performance Managementenvironments

• Are you familiar with ERP systems or other reporting and analytics solutions

• Do you havestrong communicationskillsand enjoy collaborating across functions

• Are you fluent in Englishand comfortable working in an international multicultural environment

If you answered a resounding YES to these questions then we have an amazing opportunity for you!

As ourService Operations Excellence Specialistyou will play a critical role in driving operational performance by using data KPIs and standardized processes to continuously improve daily service operations across the Front Line.

In this role you willbe responsible foranalyzing key performance indicators toidentifytrends gaps and improvement opportunities within agreed focus areas. Based on your analysis you will define and propose concrete improvement actions and support their implementation in close collaboration with the Service Operations Excellence Manager and regional Service Operations Managers.

You will actively support target setting and performance follow-up in line with theField Operations Management Modelensuring alignment between strategy and execution. A key part of your mission will be totrain and coach Supervisors and Service Operations Managersin the effective use of service tools operational processes and performance managementpractices.

You will also take ownership ofroute optimization capacity planning and maintenance profile optimizationwithin Field Line operations helping to maximize efficiency productivity and service quality. By working closely with frontline teams you willidentifyand collect improvement ideas and contribute to the future development ofglobal methods and best practices.

You will be directly involved in new deployments and in the implementationutilization and continuousimprovement ofKONE Way (KW) business processes and tools ensuring they become embedded in daily operations.

Through your analytical mindset collaborative approach and strong operational focus you will help drive consistency efficiency and continuous improvementsupporting KONEs commitment to operational excellence and superior customer service.

We have the courage to hire great people from a wide variety of backgrounds not just becauseitsthe right thing to do but because we believe diversity drives innovation:

We value your authentic self

Diversityequityand inclusion is embedded in our strategy and values

Collaborativecreativeand supportive work environment

Passionate about safetyqualityand innovation

We care about the communities where we live and work