Associate Manager, Customer Success
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Job Location:
American Fork, UT - USA
Monthly Salary:
$ 90000 - 115000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
This position is Remote within the United States
Summary
This position is responsible for the day-to-day management of a customer success team responsible for improving the customers business health by leveraging and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business measurements. This role will enforce operational processes serve as an escalation point for customers and assist the team with setting priorities. This role will facilitate the teams ability to improve the customers business process/workflows increasing product utilization and in general increasing the value of Henry Schein One products and services. This role is a key part of the customer success team in the dental solo and small group customer segments.
Whatyou will do
Travel/Physical Demands
Must have:
The posted range for this position is $90000.00 - $115000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Louisiana Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Summary
This position is responsible for the day-to-day management of a customer success team responsible for improving the customers business health by leveraging and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business measurements. This role will enforce operational processes serve as an escalation point for customers and assist the team with setting priorities. This role will facilitate the teams ability to improve the customers business process/workflows increasing product utilization and in general increasing the value of Henry Schein One products and services. This role is a key part of the customer success team in the dental solo and small group customer segments.
Whatyou will do
- Develop and reinforce scalable best practices and streamline processes
- Assist with mentoring and developing new Customer Success Managers
- Meet or exceed goals set forth for customer retention NPS and product adoption
- Manage escalations from customers and internal groups to ensure timely and quality resolutions to their issues
- Collaborate with cross-functional teams such as sales product management services and support
- Identify and drive improvement opportunities to increase team efficiency and quality
- Track teams on-going delivery and quality metrics
- Provide visibility into day-to-day performance and customer satisfaction
- Assist with development of strategy utilizing data from customer success platform
- Develop transparency into customer experience and account health
- Ensure the customer success team is up to date on all changes regarding offerings processes and relationships
- Lead team to achieve company goals in effective ways
- Build relationships understand organizational complexities and manage conflict
Travel/Physical Demands
- Travel typically less than 10%. Office environment. No special physical demands required
Must have:
- Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 3 or more years as a first-level manager or team lead experience
- Typically a bachelors degree or global equivalent in related discipline
- 7 years of in-office dental practice experience preferred
- Proven experience working in a fast-paced environment meeting or exceeding exceeded retention goals
- Strong management skills and ability to attract retain motivate and develop team members for high performance
- Excellent verbal and written communication skills and ability to resolve disputes effectively
- Strong presentation and public speaking skills
- Strong decision making analysis and problem-solving skills with ability to multi-task
- Understand and act on financial information that may contribute to business profitability
- Ability to manage successful projects manage risks costs time and project teams
- Strong planning and organizational skills and techniques
- Communicate effectively with management
- Good negotiating skills
- Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
- Masters degree or global equivalent
- 7 years of Customer Success or account management experience preferred
- Experience using a CRM and/or Customer Success platform
- Customer Success Platform experience (Gainsight Totango etc.)
The posted range for this position is $90000.00 - $115000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Paid ParentalLeave Short Term Disability Work Life Assistance Program Health Savings and Flexible Spending Accounts Sick Leave (if applicable) Income Protection Education Benefits Worldwide Scholarship Program Volunteer Opportunities and more.
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Louisiana Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Required Experience:
Manager
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
About Company
Discover Henry Schein's dental software platform. Simplify workflows, enhance patient care, and streamline your practice with cutting-edge dental technology.
