Senior IT Support Analyst – Core, Credit and Business Banking

Work Location:

Hours:

Line of Business:

Pay Details:

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions including pay details for this role.

Job Description:

Job Description:

The candidate will join a team of enthusiastic collaborative & experienced professionals managing resiliency & support for a suite of critical applications for Core Credit and Business Banking portfolios.

The ideal candidate will demonstrate strong communication skills accountability and the ability to identify and escalate concerns through defined escalation matrix.

The duties and accountabilities include (but are not limited to) are:

Responsibilities:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Acts as subject matter expert and consults with various stakeholders to provide technical guidance and highly complex troubleshooting/problem resolution for team.
• Identifies root causes and drive implementation of targeted and controlled remediation plans.
• Administers business applications in collaboration with appropriate stakeholders.
• Being responsive multitasking applying common sense to deal with problems involving varied situations with a common goal of fast recovery & availability.
• Work effectively as a team supporting other members of the team in resolving critical service issues.
• Prioritize and manage own workload to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team.
• Being hands-on & proactive in acquiring & enhancing knowledge and developing colleagues by sharing knowledge.
• As scope of coverage is between 9 AM to 9 PM SGT including weekends & public holidays willingness to work in shifts when required is mandatory.
• Given the North American business exposure availability for after-hours login/calls is expected.
• Strictly adhere to TDs standards & policies and follow disaster & business recovery plan.

Education & Experience:

• Bachelors degree or Technical Certificate required or work experience equivalent to bachelors degree.
• Minimum 5 years of work experience in Banking domain & at least 4 years in production support space.
• IT Service Management certification - ITIL V3/V4.
• Cloud certifications AWS/Azure/GCP (Foundation/Intermediate).

Skills & requirements:

• Strong understanding of software development lifecycle (SDLC) including Agile ITSM concepts such as Incident Problem and Change management practices.
• Expertise in operating systems (Windows UNIX (AIX Linux and Solaris) z/OS) and Cloud technologies.
• Working knowledge in UNIX SQL CA-7 & Autosys and in one of the widespread support & monitoring tools/technologies such as Splunk Datadog Grafana Dynatrace.
• A deeper understanding of distributed applications on diverse infrastructure setups database relationships network connectivity Java logs REST calls MQ standard file transfer protocols/mechanisms.
• Basic understanding of Business banking & Personal banking and support level mainframe knowledge would be a plus.
• Proven experience in handling issue escalation in a professional environment and strong understanding of organizational reporting structures.

Reporting:

This role requires full compliance with local reporting structures ensuring the local reporting manager is kept current & apprised of all operational activities progress updates exceptions and relevant risk management & controls to ensure operational efficiency compliance and risk mitigation maintaining high level of communication & transparency and follow processes setup without deviation.

Who We Are

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits including medical coverage paid time off career development and reward and recognition programs.

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.