Guest Relations Anchor
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Job Location:
Maputo - Mozambique
Monthly Salary:
USD 1800 - 1800
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Guest Relations Anchor
Luxury Island Resort
Mozambique
Salary: Negotiable (DOE)
Live-in
Overview
A luxury island resort in Mozambique is seeking a professional and guest-focused Guest Relations Anchor to ensure every guest experiences exceptional service from arrival to departure. This role requires a highly organised personable individual with strong attention to detail and a passion for luxury hospitality.
Key Responsibilities
Meet and greet all guests on arrival and farewell them on departure knowing guests personally by name
Understand and anticipate individual guest needs through interaction
Conduct thorough orientation of new guests on arrival including dietary requirements and special requests
Communicate guest information effectively to other lodges and departments prior to arrival
Support the Lodge Manager with daily and weekly operational tasks including budget control and guest experience initiatives
Assist with room allocation planning for future bookings and special requests
Participate in all morning and departmental meetings
Plan daily activities with activity guides and ensure smooth guest itineraries
Ensure rooms are checked by Housekeeping Manager before guest arrival
Host guests at meals in coordination with management when required
Manage check-outs and invoices in the absence of the Lodge Administrator
Assist with monthly operational planning including training staffing levels and guest requirements
Adhere to and enforce company policies procedures and labour regulations
Ensure all departments meet minimum operational standards
Promote a culture of Going the Extra Mile across all teams
Oversee guest delight activities with guides butlers housekeepers and other staff
Attend departmental and finance meetings as required
Conduct and oversee stock takes equipment checks and maintenance of furniture and facilities
Organise staff training workshops and monitor records
Maintain uniform standards guest amenities crockery linen and operational supplies
Conduct regular inspections of office stores laundry and workshop areas to ensure cleanliness and organisation
Support community involvement initiatives and contribute to the resorts guest storytelling and staff engagement programs
Requirements
Previous experience in a guest relations or front-of-house role in a luxury resort environment
Strong organisational planning and communication skills
Ability to work under pressure while maintaining a high level of service
Hands-on proactive and flexible approach to duties
Passion for creating memorable guest experiences
Professional and approachable manner with strong interpersonal skills
Whats on Offer
Competitive salary based on experience
Live-in accommodation
Opportunity to work in a high-end unique island resort setting
Career growth in a professional and dynamic hospitality environment
Company Industry
IT Services and IT Consulting
Key Skills
- Time Management
- Data Analytics
- Guest Relations
- Hospitality Management
- Public Relations
- Social Networking
- Communication
- Data Management
- Guest Services
- Relationship Management
- Social Media Management
- Data Analysis
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
