Customer Journey Expert Bizum Temporary

As a Customer Journey Expert:

- You are responsible to develop launchand maintain anattractive product& service value proposition on the market providing the highest customer satisfaction.

- You are representing the voice of the customer with focusoncontinuously improvingcustomerjourneys we are offering.

- You leadtoprovidea differentiating experience for INGs customers at optimal value and profitability for ING

- You are the Business Guardian of your product/service working with Risk Compliance and Legal stakeholders to make sure our products and services comply with regulation and policies

- You leadto increaseefficiencyreduce complexitybringing the best experience in the moments of truthand pursuing for innovative solutions.

- Havinganalytical skills you comprehend define select and analyze data to gather insights that enhance the decision-making are a pro-active thinker.

- You translatebusiness needs in requirements for the implementation.

- You are able to leadand/orsupportcomplex programs setting clear roadmaps and solving impediments.

- You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environmentwhere stakeholders and developers collaborate closely on a daily basis.

- Youcontributetodevelop and maintain a customer engagement strategy focus on improving the conversion funnels.

- Youcontributetocreate and constantly optimizetheend-to-end processessupported by anoperations management mindset.

- Youcontributeto buildcommercial plan upselling and cross selling strategy.

- Youcontributeto support the adoption of cyber security practices for effectively protect our customers against risks in the digital world.

What are we looking for

Want to know if this job is made for you These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!

- Driven and customer focused loving to collaborate with different people

- Experience indigital transformation and in the design and improvement of digital customer journeys

- Stronganalytical skills

- Problem solving mindset with ability to challenge the status quo and identify improvement initiatives

- Provenprogram managementplanning & organizational skills

- Clear communications skills (written and oral)

- Passionate about innovation and new market trends

- Fluentoral and written English skills.

- Team player

- Self-organizedand ableto simplifyinessential elements to accomplish the goals

- Negotiation and stakeholder management.

- Making things happen thanks to your can do attitude.

- Masteror bachelors degree with a minimum of3years of experience