LXR Experience Specialist Hotel Del Coronado, a Curio Collection by Hilton
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Job Location:
Coronado, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The iconic Hotel del Coronadois looking for aLXR Experience Specialist to join the Beach Village and Shore House team! Join one of the last surviving wooden Victorian beach resorts in the world and after a$400M renovationand expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and in-room dining.
Classification:Full-Time
Shift:Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $30 and is based on applicable and specialized experience and location.
What Will I Be Doing
The LXR Experience Specialist is a highly detailed behind-the-scenes leadership role dedicated to elevating the luxury guest journey through proactive VIP engagement strategic planning and cross-departmental coordination. This position partners closely with Sales Revenue Management and Operations acts as a VIP concierge for high-end clientele and supports the execution and reporting of weekly LXR VIP activity.
Rather than duplicating day-to-day front desk or supervisory tasks this role focuses on pre-arrival planning personalization room blocking strategy small group coordination and post-stay follow-up to ensure seamless revenue-conscious and brand-aligned experiences.
Key Responsibilities
VIP & Guest Experience Management
- Serve as the primary coordinator and concierge for VIP guests repeat guests owners and special clientele
- Handle high-end VIPs and small luxury groups with a strong emphasis on personalization and discretion
- Prepare maintain and distribute the weekly LXR VIP arrival and departure report
- Coordinate VIP amenities personalized welcome notes and special requests
- Act as a liaison between Front Desk Housekeeping Engineering Food & Beverage and other departments to ensure flawless VIP execution
- Anticipate guest needs and proactively resolve potential service gaps prior to arrival
Room Blocking & Revenue Coordination
- Manage and oversee detailed room blocking strategies for VIPs owners room blocks and multi-unit reservations
- Coordinate complex room moves and multi-unit breaks to optimize guest satisfaction and operational efficiency
- Partner with Sales and Revenue Management to support revenue equalization and inventory strategies
- Ensure accurate timely communication of room assignments priorities and changes across departments
Group & Special Program Oversight
- Coordinate LXR groups and other designated small luxury group programs
- Lead detailed pre-arrival planning and on-property execution for groups
- Ensure group expectations are met or exceeded through proactive communication and follow-through
- Track group feedback and identify opportunities to enhance future experiences
Leadership & Operational Support
- Provide supervisory-level support while remaining primarily focused on experience-driven initiatives
- Maintain a visible on-property presence during high-impact arrivals VIP periods and special events
- Support consistency and training related to LXR brand standards and luxury service expectations
- Identify trends opportunities and service gaps; communicate insights and recommendations to leadership
Reporting & Communication
- Maintain detailed records of VIP preferences history feedback and outcomes
- Prepare weekly and ad-hoc summaries related to VIP activity and guest experience performance
- Communicate effectively with ownership LXR leadership Sales and operational teams
Qualifications
- Minimum 2 years of experience in a luxury 5-star resort or luxury hospitality environment
- Proven experience handling high-end VIP guests owners small groups and room blocking
- Prior supervisory or leadership experience preferred
- Strong understanding of luxury service standards personalization and confidentiality
- Experience coordinating across departments including Sales and Operations
- Proficiency with PMS systems and room blocking tools preferred
- Excellent organizational communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced luxury environment
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-CS2
EOE/AA/Disabled/Veterans
Required Experience:
IC
Key Skills
- Accounts Receivable
- Customer Service
- Accounting & Finance
- Financial Situation
- Custtomer Relationship
- Product Knowledge
- Communication
- Customer Accounts
- Financial Risk Assessment
- Financial Risk Analysis
- Risk Control
- Payment Method
- Financial statement
- Business Relationships
- Accounts Payable
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
