Sr. Design Researcher, Mobile Design

Job Description

About the team:

GMs Human Interface Design Studio is hiring a Senior Design Researcher to Partner with our mobile design team to proactively determine research needs and prioritize work that informs the understanding of user needs and provides tactical design insights. As part of our team youll collaborate with design product engineering brand and marketing teams to craft well designed research initiatives to inspire and inform user centered designs.

What Youll Do

As aSenior Design Researcher you will conduct research to help support our strategic vision. While working with cross-functional teams you will develop a shared plan to address research goals. This includes close collaboration with partners facilitating conversations secondary research and generative and evaluative research using both qualitative and quantitative methods. You will use your great strengths in storytelling to share your research point of view in a compelling convincing manner to the broader team.

Key Characteristics

• A demonstrated track record owning and leading design research working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
• A strong working knowledge and extensive experience of multiple generative and evaluative research methods how to apply them in a fast-moving organization and experience mentoring or coaching other researchers on the use of these methods.
• The ability to translate insight into action. You help teams understand customer needs attitudes and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.
• Knowledge of the product design process and experience collaborating with other researchers designers content strategists product managers and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions so your partners dont have to.
• The ability to translate research findings into product priorities and strategic narratives new business opportunities within and across different projects.
• Adaptability and a growth-mindset seeking out and welcoming feedback from senior leaders and managers.
• Ability to produce great work in short timeframes multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.

Responsibilities

• Design and field mixed methods research studies including live studies un-moderated studies field studies participatory design heuristic evaluations and remote usability testing to inform and inspire product and design decisions.
• Assist the mobile team in proactively determining research needs working closely with the team to prioritize work that will help to support them team.
• Enhance your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
• Collaborate seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
• Work quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the web and app experiences.
• Work on multiple projects concurrently in a very fast paced environment ensuring that quality deliverables are achieved on time.
• Stay up-to-date with the latest industry news and developments.
• Contribute to the continued evolution of the teams workflows and processes to further improve quality and performance.
• Have exceptional communication & presentation skills both written and verbal.

Qualifications

• 5 or more years executing user research to inform interactive product designrequired.
• Strong portfolio with work samples showcasing expertise in user researchrequired.
• Excellent written visual and verbal communication skills.

• Knowledge of design thinking methods.
• Familiarity with common design user experience research tools (e.g. dScout Optimal Workshop Qualtrics User Testing and Figma).
• Familiarity with data science practices and working closely with data scientists/analysts in the design space (A/B testing data analysis etc.).
• Proficient in multiple user research methodologies is required (contextual inquiry empathy interviews ethnography/observational research heuristic evaluation and expert reviews usability testing; surveys card sorting/tree testing - information architecture focus groups competitive evaluation SUS testing).
• Proficient in all aspects of study planning/fielding/analysis/synthesis/socialization of key findings (i.e. team consultation recruiting methodology and metrics development analysis reporting results socialization of key findings etc.)required.
• Experience with consumer apps preferred.
• Ability to work collaborativelyrequired.
• Automotive experience strongly preferred.

Compensation

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York Colorado California or Washington.

• The salary range for this role is: ($124200 - $165300). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

About GM

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Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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