Senior Manager Corporate Client Transitions (Bilingual French)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 247780
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Role
The Client Success Manager plays a critical role in supporting the Client Success function within Global Wholesale Operations (GWO) ensuring seamless onboarding and ongoing servicing for highvalue Corporate clients across Global Banking and Markets (GBM) and International Banking (IB). This role provides oversight coordination and endtoend execution of client requests while advancing an enhanced service model designed to elevate the client experience and make it easier to do business with Scotiabank.
You will manage client interactions with professionalism urgency and a commitment to service excellence while ensuring strict adherence to regulatory requirements internal policies and the Banks risk appetite.
Is this role right for you In this role you will:
- Champion a customerfocused culture that deepens client relationships and leverages broader Bank capabilities.
- Simplify and enhance the onboarding and servicing experience by acting as the first point of contact for onboarding requests and the central escalation point for servicing needs.
- Deliver an exceptional client and partner experience as measured through direct feedback (verbal/written) and recognition channels such as Applause.
- Develop and maintain indepth knowledge of GBM products and services.
- Apply the Banks risk appetite and risk culture to all activities and decisions.
- Ensure effective and efficient daily operations while maintaining strong business controls and adhering to requirements related to operational risk regulatory compliance AML/ATF and conduct risk.
- Contribute to a highperformance and inclusive team environment.
Client Relationship Management
- Manage a portfolio of highvalue Corporate clients across GBM and IB overseeing an active pipeline of onboarding and servicing requests.
- Coordinate the endtoend completion of all onboarding requirements collaborating closely with Credit KYC Legal Operational Setup and other internal partners to ensure a superior client experience.
- Lead the resolution of escalated servicing requests across Capital Markets Corporate Banking and Global Transaction Banking.
- Identify process inefficiencies and recommend improvements to enhance the client experience and streamline internal operations.
- Prepare and deliver monthly onboarding metrics insights and opportunities for enhancement to senior leadership.
Key Partnerships
- Build strong partnerships with Sales Corporate Banking and GBM frontoffice teams to support client onboarding and servicing needs including regular update meetings.
- Collaborate with operational teams across GBM & IB Onboarding Global Wholesale Operations Business Banking Operations Multinational Sales Client Insights & Analytics Global Data Operations and International Banking.
- Coordinate crossfunctional efforts to meet SLAs timelines and escalation requirements.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Fluency in French (oral and written) mandatory
- Postsecondary education or relevant experience in financial services or experience in corporate onboarding and/or servicing (preferred)
- Knowledge of regulatory frameworks (e.g. FATCA AML KYC CDIC Privacy legislation)
- Familiarity with GBM product areas including Cash Management Trade Finance Global Capital Markets and Lending
- Direct clientfacing experience ideally supporting a corporate client segment
- Strong understanding of business policies/procedures product offerings and collateral/security documentation
- Excellent communication abilities including concise and effective escalation to senior stakeholders
- Strong organizational and timemanagement skills to navigate competing priorities and demanding timelines
- Ability to build trust-based relationships with internal and external stakeholders
- Comfort working in a dynamic and evolving environment including supporting the buildout of a target operating model while delivering on daily responsibilities
Whats in it for you
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities for you and our customers.
- A competitive rewards program including bonus flexible vacation personal and sick days and comprehensive benefits that start on your first day.
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
