Discovery Admin

Requisition ID: 247274

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Manage the ServiceNow Discovery tool to automatically map IT assets and update the Configuration Management Database (CMDB) across all of the geographies where the bank operates. Key responsibilities include configuring discovery infrastructure managing schedules and credentials developing and maintaining discovery patterns for on-premises and cloud resources troubleshooting discovery issues supporting CMDB data accuracy and collaborate with internal BNS teams and external vendors to implement Discovery and other related tools. This role requires strong technical skills in networking server administration scripting and a deep understanding of IT infrastructure and the ServiceNow platform.

Is this role right for you
Configure and Manage Discovery Infrastructure: Set up manage and maintain mid-servers schedules credentials and other configuration settings to discover IT assets
Develop and Maintain Patterns probes sensors and others: Create and customize Discovery Patterns to identify and classify Configuration Items (CIs) and their relationships across various IT environments including cloud resources
Code development skills strong knowledge and hands-on experience: capable of developing JavaScript code to fix Discovery related issues; knowledge of other languages desirable (SQL Python etc.)
Troubleshoot and Resolve Issues: Investigate and resolve discovery errors such as those related to permissions access or probepatten failures and address issues with discovery schedules and data discrepancies
Support CMDB Accuracy: Monitor and ensure the discovery process effectively populates the CMDB with accurate and complete information on servers applications other devices and software
Monitor and Report: Create and maintain dashboards and reports to monitor health performance and completion of discovery jobs
Collaborate with IT Teams: Work closely with internal BNS teams (network security application teams and others) to ensure correct access permissions and to support the accuracy of data discovered
Collaborate with vendors: Work closely with external vendors on the implementation and deployment of Discovery related tools to augment the CMDB and to ensure CMDB health
Governance and Documentation: Develop and maintain governance processes policies and procedures to ensure the integrity and reliability of the Discovery solution

Do you have the skills that will enable you to succeed in this role
6 years of ServiceNow Development experience 3 of them must be related to the implementation of Discovery and development on Discovery
ServiceNow Platform: Deep experience with ServiceNow Discovery CMDB MID servers and CSDM. Desirable: Service Mapping & Software Asset Management
IT Infrastructure: Understanding of IT infrastructure topologies including servers (Windows/Linux) networks and applications
Cloud Technologies: Experience with cloud resource discovery and management with Azure and GCP
Scripting and APIs: strong knowledge and hands-on experience on JavaScript and REST/SOAP/APIs. Desirable knowledge of Powershell SQL Python etc
Networking and Security: Knowledge of authentication user policies and permissions to ensure secure access for discovery probes sensors and patterns.
Problem-Solving: Strong analytical and troubleshooting skills to resolve complex discovery issues
ITIL Framework: Familiarity with ITIL processes especially the ones related to Configuration Management
Interpersonal skills: capable of leading technical meetings and be able to communicate complex technical matters to executives in a way that can be understood in a simple way
Language skills: be able to properly communicate in English

Whats in it for you
Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses cross-functional development opportunities and tuition assistance.
Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.