Senior Technical Project Manager

The Senior Technical Project Manager is responsible for planning executing and delivering technical projects related to speech-enabled IVR and voice solutions. The role owns end-to-end project delivery ensuring commitments are met on time within scope and in line with client expectations and organizational goals.

This position works closely with engineering architecture QA DevOps design and business stakeholders. It requires strong technical understanding of IVR projects excellent delivery discipline and the ability to manage complex multi-stakeholder environments including outsourced and distributed teams.

Responsibilities:

• Plan execute and deliver speech-enabled IVR and technical projects releases end to end
• Ensure delivery of commitments on time within scope and in accordance with agreed objectives
• Identify client needs and expectations and ensure alignment throughout the project lifecycle
• Set delivery priorities based on project objectives and business targets
• Manage project scope schedule resources and dependencies
• Identify project risks and issues and define mitigation and contingency plans
• Support up-sell activities and change request processes within existing engagements
• Lead coordinate and develop cross-functional project teams to ensure successful delivery
• Manage and align internal teams vendors and subcontractors
• Prepare and present project status reports to internal and external stakeholders
• Conduct regular stakeholder meetings to review progress risks and goals
• Ensure project success across customer satisfaction quality delivery and team performance

Qualifications :

• 5 years of experience as a Project Manager or in a similar delivery role
• Proven experience managing medium to large-scale technical projects
• Mandatory experience managing speech-enabled IVR projects
• Experience working in outsourcing delivery models (client-side or vendor/subcontractor)
• Strong expertise in project planning execution and status reporting
• Solid knowledge of risk issue and dependency management
• Structured methodical approach to problem-solving
• Strong written and verbal communication and presentation skills
• Customer-facing experience with the ability to manage client expectations
• Experience managing remote and international project teams
• Ability to understand commercial and business needs and work with multiple stakeholders

Additional Information :

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time