Reservations Agent
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Job Location:
Saint Andrews - UK
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Reservations Agent
Location: St Andrews Fife
Contract: Permanent Full-time
As a Reservations Agent at Fairmont St Andrews you will be at the heart of our guest journey helping to create exceptional stays from the very first conversation. With warmth attention to detail and a passion for service you will promote and sell our luxury bedrooms and resort facilities while delivering a truly personalised experience.
You will be the first point of contact for many of our guests using your product knowledge and natural sales ability to turn enquiries into unforgettable stays.
A little bit about what you will be doing:
Handling telephone enquiries for leisure room bookings using confident sales techniques and a professional friendly approach
Responding promptly and accurately to enquiries via our website email and written correspondence
Building a strong knowledge of the resort including our Spa Championship Golf Courses and Food & Beverage venues to confidently recommend and sell our experiences
Supporting group reservations including inputting rooming lists and processing amendments
Maintaining up-to-date knowledge of seasonal packages and special offers such as Valentines Easter Christmas and New Year
Qualifications :
Naturally service-driven with a warm and engaging personality
A proven ability to build and maintain positive relationships with guests and colleagues
Previous experience in a similar reservations or customer-facing role is preferred
Hospitality experience is essential with a genuine passion for delivering exceptional guest experiences
Additional Information :
- Competitive hourly rate Commission
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Complimentary access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
