Assistant Chief Concierge
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring for an Assistant Chief Concierge to support the leadership and daily operations of the Concierge department at Faena The Red Sea. This role is instrumental in delivering an intuitive personalized and Forbes-level guest journey acting as a key liaison between guests and the resort. The Assistant Chief Concierge oversees concierge operations including driveway bell valet transportation and airport services ensuring that every guest interaction is executed with discretion elegance and excellence.
Key Responsibilities
- Deliver exceptional personalized guest service in line with Faena and Forbes standards at all times.
- Oversee and support the full guest journey from pre-arrival through departure and post-stay follow-up.
- Anticipate guest preferences and special requirements ensuring tailored experiences for all honored guests.
- Personally welcome escort and assist guests ensuring privacy discretion and professionalism.
- Manage guest requests special arrangements and service recovery with ownership and care.
- Support VIP and special attention guests including coordination of amenities dining transportation and in-room services.
- Oversee daily Concierge operations including bell services valet driveway buggy operations drivers and airport teams.
- Champion Forbes standards ensuring readiness training compliance and audit focus at all times.
- Ensure appropriate staffing coverage supervision grooming standards and lobby presentation.
- Coordinate arrival and departure planning transportation services and airport operations.
- Monitor inventory levels and prepare requisitions required for smooth Concierge operations.
- Maintain accurate guest history records logs and reports ensuring insights are communicated to leadership.
- Prepare daily and monthly activity and revenue reports ensuring accurate billing and third-party compliance.
- Act as a management representative when handling complex guest issues or team escalations.
- Liaise closely with Front Office Butler Housekeeping and other departments to ensure seamless service delivery.
- Maintain strong relationships with approved third-party service providers and external partners.
- Support training coaching performance feedback and development of Concierge Bell Valet and Transportation teams.
- Maintain guest profiles and preferences across all systems and platforms.
- Provide Duty Manager or Front Desk coverage when required.
- Ensure compliance with company policies health safety and hygiene standards.
- Participate in departmental meetings audits and resort-wide initiatives.
- Lead by example fostering a culture of warmth professionalism and service excellence.
Qualifications :
- Minimum 23 years of experience in a Front of House leadership role within a 5-star luxury resort (Concierge Front Office Guest Experience or Butler services).
- Strong exposure to Forbes service standards and luxury guest experience delivery.
- Excellent communication skills with a polished professional presence.
- Proven ability to lead teams make decisions and handle sensitive situations with discretion.
- Strong customer service mindset with high emotional intelligence and attention to detail.
- High school diploma required; hospitality qualification preferred.
- Energetic engaging and authentic leadership style aligned with Faena culture.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mold Remediation
- Succession Planning
- Employee Evaluation
- Basic Math
- Host/Hostess Experience
- Restoration
- Restoration Industry Experience
- Water Damage Restoration
- Emergency Management
- Auto Restoration
- Fire Restoration
- Financial Report Interpretation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
