Infrastructure Engineer with French (L2 Support)

Katowice - Poland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are looking for an Infrastructure Engineer with French to join the Sopra Steria Polska team and contribute to a project for a client that provides technological and operational support for a project which is providing IT services for a major French telecommunications operator since 2010.

DEDICATED SERVICE

Wide range of Level 1 & Level 2 support activities.
Highsecurity environment with restricted access.
Use of customerspecific tools.
Longterm transformation initiatives

Responsibilities:

Handling and resolution of Level 2 incidents

Implementation of corrective actions: application restarts server reboots file system purges parameter changes network-related incident analysis hardware intervention management status checks via Nagios process restarts.

Preventive maintenance management

Planning execution and follow-up of maintenance actions to ensure infrastructure availability and performance.

Projects

Verification of proper functioning of new platforms and servers.
Restart of new applications or servers.
Updating of operating procedures (DEX).

Occasional interventions

Execution of software updates: OS IOS firmware certificates and licenses.

Problem management (recurring incidents)

Resolution of Level 2 incidents.
Technical support for L2 L2 and L3 depending on needs.

Management of critical network incidents (ICR)

Handling of critical incidents.
Sending alert SMS messages.
Communication during business hours (HO).

Tech stack on the project:

Linux & Windows environments
Container technologies (Kubernetes)
Virtualization technologies
Additional telco-specific platforms (e.g. NetAct)

Qualifications :

Must have requirements:

Proficient in UNIX and Windows Server diagnostics and administration
Strong command of virtualization technologies
French language skills at a minimum B1 level
Strong communication abilities
Excellent teamwork skills
Availability and capability to perform oncall duties

Nice to have requirements:

Knowledge of Microsoft 365 tools including Outlook Teams and OneDrive
Familiarity with container technologies (Docker Kubernetes)
Experience working with ITSM system
Analytical thinking and problem-solving mindset

Additional Information :

What we offer:
BENEFITS (UoP): Luxmed Medicover Sport Worksmile educational platforms languages learning platform referral bonus copyrights life insurance workation
BENEFITS (Flex): Luxmed per request internal trainings
DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company) conferences Tech Lunches possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud)

The recruitment process for this position consists of two stages:
a short phone call with a recruiter (30 min max)
one-hour long interview on Teams (with both general and technical questions)

Salary range:
All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

Employment Type :

Full-time