Manager Logistics Performance

Role Purpose

The Logistics Performance Manager is responsible for monitoring analyzing and improving end-to-end logistics performance. The role focuses on time-based KPIs supply efficiency rider productivity and overall customer experience translating complex data into actionable insights and performance-driven initiatives across riders vendors systems and external factors.

Whats on your plate

1. Performance Monitoring & Analytics

• Monitor analyze and report logistics performance metrics with primary focus on:

  • On-time % OOT lateness % failure rate

  • UTR stacking % EPH

  • Overall supply and staffing efficiency

• Establish and maintain performance baselines trends and early-warning indicators to proactively identify risks and improvement opportunities.

• Own daily and weekly logistics performance dashboards ensuring accuracy consistency and alignment with regional metric definitions and standards.

2. Root Cause Analysis & Diagnostics

• Diagnose performance movements (positive or negative) through end-to-end analysis across the logistics ecosystem including:

  • Riders: attendance no-shows late log-ins shift adherence productivity and earnings.

  • Vendors: collaborate with Vendor Operations to validate insights identify gaps and drive corrective actions.

  • Algorithms / Product: assess and quantify the impact of feature launches algorithm changes or system behavior on logistics KPIs.

  • External factors: traffic conditions weather events area disruptions and special events.

• Perform deep-dive analysis on performance deviations identifying root causes and quantifying impact.

3. Performance Strategy & Improvement Initiatives

• Lead and manage performance-driven initiatives aimed at improving:

  • Staffing efficiency

  • EPH and rider productivity

  • Supply utilization and overall logistics KPIs

• Translate data insights into clear narratives recommendations and action plans for leadership and cross-functional stakeholders.

• Ensure continuous performance review through post-implementation analysis and impact tracking to validate outcomes and drive continuous improvement.

4. Planning Forecasting & Readiness

• Partner closely with Planning to:

  • Forecast demand and supply requirements

  • Optimize staffing efficiency

  • Improve fleet utilization

• Support operational readiness planning for events and peak periods by:

  • Modeling scenarios and identifying risks

  • Tracking performance during execution

  • Ensuring healthy customer experience metrics and sufficient supply coverage

5. Rider & Vendor Performance Support

• Analyze rider supply behavior and highlight risks or anomalies impacting performance or earnings.

• Design recommend and support rider incentive mechanisms during peak or eventful periods to:

  • Stabilize supply

  • Improve rider earnings

  • Protect EPH and CX metrics

• Support vendor-level performance analysis by preparing insights trend reports and data packs to enable corrective actions in collaboration with Vendor Operations.

• Track the effectiveness of incentives and operational interventions measuring impact on supply stability EPH and CX.

6. Stakeholder Management & Governance

• Act as the primary Point of Contact (POC) for:

  • Regional CX initiatives related to logistics performance

  • Shared Service Center (SSC) performance topics

• Prepare performance readouts narratives and materials for:

  • Leadership reviews

  • Regional stakeholders

  • Cross-functional forums

• Support ad-hoc analysis investigations and strategic initiatives

Qualifications :

What did we order

• Strong analytical and problem-solving skills with ability to connect data to business outcomes

• Deep understanding of last-mile logistics KPIs and supply-demand dynamics

• Ability to translate complex analysis into clear actionable insights

• Strong stakeholder management and cross-functional collaboration

• High attention to data accuracy governance and metric consistency

Remote Work :

No

Employment Type :

Full-time