Greeter Loganville, GA

Position Summary

The Greeter / Front Desk Specialist serves as the first point of contact for patients and visitors in a busy orthopedic clinic. This role is responsible for creating a welcoming professional environment while ensuring efficient patient check-in accurate data collection and excellent customer service.

Key Responsibilities

• Greet patients and visitors warmly upon arrival and direct them appropriately
• Check patients in and out for appointments in a timely and accurate manner
• Verify patient demographics insurance information and photo identification
• Collect copayments balances and obtain required signatures
• Answer incoming phone calls and route calls or messages appropriately
• Schedule reschedule and confirm appointments as needed
• Maintain patient confidentiality and comply with HIPAA regulations
• Coordinate with clinical staff to ensure smooth patient flow
• Monitor waiting area to ensure cleanliness and patient comfort
• Assist with administrative tasks such as scanning documents filing and data entry

Required Qualifications

• High school diploma or equivalent
• Previous experience in a medical office front desk or customer service role preferred
• Excellent interpersonal and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced clinical environment
• Basic computer proficiency and experience with electronic medical records (EMR) systems preferred

Preferred Qualifications

• Experience in an orthopedic or specialty medical practice
• Knowledge of medical terminology and insurance verification
• Bilingual skills a plus

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to lift up to 25 pounds occasionally

Work Environment

• Medical office/clinic setting with frequent patient interaction