FLEX Senior Salesforce Engineer

This is a temporary position.

JOB SUMMARY

The Senior Manager Deployment New Openings Transitions and Edge Cases will serve as the primary point of contact for new opening transition and edge case hotels undergoing transformation in their business processes and technology ecosystems during deployment of the Digital and Technology Transformation a multi-year effort that will transform how Marriotts rooms reservations and experiences are both presented and sold to the customer and managed by hotels.

This role will support the project management activities related to how we deploy and support these properties and willguide a dedicated portfolio of hotels through deployment phases including preparation cutover and post-cutover tasks. This role will further monitordeployment progress serving asthe primaryliaison betweenhoteland supportteamsandtrack escalate and resolve issues on behalf of skillsrequiredinclude precise attention to detail project management the ability to collaborate with supportcolleagues proven change management skillsthe ability to learn new technical systems and processesstrong communicationand supportskills and creative issue resolution.

Responsibilities will include:

• Supporting the Continent Implementation Director and Director Deployment New Openings Transitions and Edge cases in development of the planning strategy and approach for deployment to these properties; working closely with the Implementation Directors and 3rd party support team to refine this approach over time leading up to deployment.
• Supporting both on and above property deployment across all Digital and Technical Transformation workstreams including Continent New Openings and Transitions teams Continent deployment teams and Edge Case stakeholders.
• Managing and executing against a readiness strategy with strict deadlines to include a comprehensive property deployment task management model i.e. Land It or a similar system to be determined.
• Partner with measurement team to track against escalations to ensure property readiness.
• Assist in building and managing a robust deployment support structure by evaluating current readiness tools executing and supporting Service Now tickets overseeing issue triage and recommending optimal tools for future use in DTT and future BTO projects.
• Manage and support the execution of dress rehearsals and testing for New Openings Transitions and Edge Cases.
• Support other program and project work as needed.

CANDIDATE PROFILE
Education and Experience

REQUIRED:

• Expertiseand proventrack recordin supportingissue resolution roles
• Excellent written and verbal communication skills including language skills to bedeterminedwith continents
• Language and cultural competencies based on property location
• Working knowledge of MI systems and properties
• Strong stakeholder management skills while working with properties and internal teams
• Excellentissue management and resolutionskills to manage multiple issues and escalate requirements
• Strong business and technical acumen
• Discipline experience with InformationTechnologyor Customer Service / Support roles preferred
• Bachelors Degree or equivalent experience in hotel operations and/or program management required;
• Exceptional project/program management competence and skills
• Monitor results on an ongoing basis against pre-determined metrics

Educationand ProfessionalCertification:

• 4-year degree from an accredited universityOR
• 4years of relevant professional experience in related functiondemonstratingprogressive career growth and patternof exceptional performance

MANAGEMENT COMPETENCIES

LEADERSHIP:

• Adaptability-Maintainsperformance level under pressure or when experiencing changes or challenges in the workplace.
• Communication- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making-Identifiesand understands issues problems and opportunities; obtains and compares information fromdifferent sourcesto draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.
• Professional Demeanor-Exhibitsbehavioral styles that convey confidence and command respect from others; makes a good first impression andrepresentsthe company in alignment with its values.

MANAGING EXECUTION:

• Building and Contributing to Teams-Participatesas a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results- Setshigh standardsof performance forself and/orothers; assumes responsibility for workobjectives; initiates focuses andmonitorsthe efforts ofself and/orothers toward the accomplishment goals; proactivelytakes actionand goes beyond what isrequired.
• Planning and Organizing- Gathers information and resourcesrequiredto set a plan of action forself and/orothers; prioritizes and arranges work requirements toaccomplishgoals and ensure work is completed.

BUILDING RELATIONSHIPS:

• Coworker Relationships- Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
• Global Mindset- Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives;utilizesdifferences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY:

• Talent Management- Provides support and feedback to help individuals develop and strengthen skills and abilities needed toaccomplishworkobjectives.

LEARNING AND APPLYING PROFESSIONAL EXPERTISE:

• Applied Learning- Seeks and makes the most oflearningopportunities to improve performance ofself and/orothers.
• Business Acumen- Understands andutilizesbusiness information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen- Understands andutilizesprofessional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Experience using MS Office suite of productsrequired
• Experience using TableauSmartSheet and Webinar Platforms strongly preferred
• Basic Competencies- Fundamental competenciesrequiredforaccomplishingbasic work activities.
• Basic Computer Skills- Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
• Mathematical Reasoning- Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.
• Oral Comprehension- Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension Understands written sentences and paragraphs in work related documents.
• Writing- Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.