Branch Parts Manager

JOB SUMMARY

The Branch Parts Manager is responsible for the overall leadership and management of the parts department to ensure maximum efficiency customer satisfaction and profitability. This role oversees daily operations inventory control and parts personnel while driving sales growth through exceptional customer service. The Branch Parts Manager analyzes monthly sales and expense performance against budgeted targets collaborates closely with service and operations teams to support equipment uptime and develops and executes action plans to improve performance control costs and support sustained growth.

ESSENTIAL FUNCTIONS

• Partner with branch and leadership team to develop and execute action plans that control costs grow parts sales and maximize departmental profitability.
• Direct and manage all aspects of the Parts Department including customer service personnel oversight ordering sales returns expenses inventory control and documentation flow.
• Plan coordinate and forecast parts and supply requirements to support shop operations field service needs and customer demand.
• Supervise train and develop parts department staff including scheduling performance management and ongoing skills development.
• Source parts shop supplies and outside purchases competitively to ensure cost efficiency while maintaining quality and availability.
• Maintain accurate inventory levels through cycle counts physical inventories and reconciliation of discrepancies.
• Ensure timely delivery of parts and outside purchases to mechanics and service personnel to support efficient repairs and minimize equipment downtime.
• Receive process and fulfill customer parts orders via walk-in telephone and electronic requests.
• Communicate order status availability and estimated delivery dates to customers ensuring a high level of service and follow-through.
• Expedite customer backorders through manufacturers vendors or other branches verifying order accuracy prior to release.
• Process shop and customer returns in accordance with company return policies and ensure credits are issued accurately and timely.
• Maintain accurate and up-to-date parts records catalogs price sheets literature and reference materials.
• Oversee inventory organization parts counter operations and display areas to ensure efficiency accessibility and a professional appearance.
• Utilize inventory management and ERP systems to track parts usage sales trends and reorder points.
• Analyze parts sales inventory turns and obsolescence to make data-driven purchasing and stocking decisions.
• Serve as the primary point of contact for parts-related escalations resolving issues efficiently and professionally.
• Support warranty parts handling and documentation in coordination with service and manufacturers.
• Perform and oversee shipping and receiving activities including verification of quantities condition and documentation.
• Maintain cleanliness and organization of the parts department including routine housekeeping bin organization and material relocation as needed.
• Ensure compliance with company policies internal controls and applicable safety and environmental regulations.
• Promote and support service and parts marketing initiatives to drive sales and customer retention.
• Collaborate with service sales and branch personnel to ensure strong communication coordination and teamwork across departments.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position supervises the Parts department managing its efficiency and profitability.

KNOWLEDGE SKILLS & ABILITIES

• Advanced knowledge of heavy-duty equipment systems and related parts including identification application and compatibility.
• Strong knowledge of developing managing and executing budgetary plans to increase sales control expenses and improve profitability.
• Strong knowledge of parts ordering sourcing returns shipping and receiving processes including coordination with vendors and internal departments.
• Excellent time management skills with the ability to maintain consistent attendance punctuality and effective use of scheduled work hours.
• Ability to read understand and interpret safety rules operating and maintenance instructions procedure manuals and parts documentation.
• Ability to actively listen and provide high-quality customer service while conducting business ethically and professionally with customers vendors and co-workers.
• Ability to communicate clearly and effectively with customers vendors and internal teams including the ability to present information to small or large groups.
• Working knowledge of standard business software applications used by the Company with the ability to learn new systems; Microsoft Office preferred.
• Ability to quickly learn understand and consistently apply Company Standard Operating Procedures (SOPs).
• Strong attention to detail with the ability to maintain accurate records documentation and inventory data.
• Independent thinker with the ability to identify workflow inefficiencies develop improvement ideas and implement practical solutions.
• Ability to work a flexible schedule including occasional overtime as business needs require.
• Basic mathematical proficiency including the ability to add subtract multiply and divide using whole numbers fractions and decimals.
• Ability to follow instructions respond appropriately to management direction take accountability for assigned responsibilities and meet deadlines or communicate alternative plans as needed.
• Ability to accurately identify parts and maintain a functional understanding of their application and usage.
• Ability to maintain a professional appearance and demeanor consistent with Company standards.
• Ability to work effectively within a Native Corporation multi-business environment.
• Ability to lead train and support parts department staff including setting expectations and promoting accountability.
• Knowledge of inventory control principles including cycle counts shrink prevention and reconciliation practices.
• Ability to prioritize competing demands in a fast-paced service and operations environment.
• Ability to collaborate effectively with service sales and operations teams to support equipment uptime and customer needs.
• Strong problem-solving skills with the ability to make sound decisions using available data and operational judgment.
• Ability to operate a motor vehicle in a safe and efficient manner.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED equivalent.
• Minimum of ten (10) years related experience working in a shop construction site or heavy equipment rental operations.
• Minimum of two (2) years in a managerial capacity preferred.
• Valid state drivers license and qualified to operate a vehicle under the conditions of the Companys Driving Policy required.
• Ability to pass drug driving and background screenings.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Yukon Equipment has a fast-paced multitasking environment and customer-service-oriented requirements requiring high levels of efficiency and effectiveness. At times work is performed outside of the office at indoor and outdoor. Adaptability regarding schedule and design changes and occasional overtime for immediate field support may be necessary.

For the full job description including physical and environmental demands please reach out to

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally it is our policy to select place train and promote the most qualified individuals based upon relevant factors such as work quality attitude and experience so as to provide equal employment opportunity for all employees in compliance with applicable local state and federal laws and without regard to non-work related factors such as race color religion/creed sex national origin age disability marital status veteran status pregnancy sexual orientation gender identity citizenship genetic information or other protected status. When applicable our policy of non-discrimination applies to all terms and conditions of employment including but not limited to recruiting hiring training transfer promotion placement layoff compensation termination reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries business philosophy and practice to provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties responsibilities and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.