Patient Access Representative Maternal Fetal Medicine Clinic Full-time Days

Womans is more than just a hospital. We offer a variety of outpatient health clinics specialty practices and services for the community. Womans Maternal Fetal Medicine Clinic is looking for a full-time Patient Access Representative.

Requirements:

• High school diploma or equivalent required.
• At least two years of clinical clerical and/or customer service experience.
• Experience with scheduling referral processing and insurance verification.
• Must have excellent customer service phone organizational computer and typing skills.
• Must have working knowledge of insurance companies.
• Must be multi-task oriented and some knowledge of medical terminology is preferred.

Responsibilities of the Patient Access Representative include but are not limited to:

• Answers phone calls/faxes promptly and courteously. Identifies self and department. Responds to customer requests forwards messages and manages calls as needed.
• Obtains complete insurance information. Scans insurance card and verifies patient eligibility status. Contacts patient prior to appointment if there are insurance verification issues.
• Schedules follow-up or recurring appointments accurately and provides information and instructions to patients according to department policies and procedures.
• Transcribes referrals/referral triage.
• Selects proper guarantor account.
• Distributes mail and/or deliveries to physicians according to department policy and individual requests.
• Performs cashier duties as needed. Collects payments issues receipts and makes and documents cash deposits in drop box. Proficiently balances cash drawer. Notifies/documents any discrepancies or missing information.
• Scans loose reports and/or other medical records and documentation on the appropriate patient chart.
• Performs general clerical and office responsibilities such as emailing correspondence maintaining lobby area faxing reports etc.
• Cross-trains and/or floats to other areas as directed by management.
• Is familiar with FMLA Process and comfortable with advising patients on wait time and policy.
• Uses Language Line effectively.
• Serves as preceptor.
• Performs other duties as assigned by practice manager director and Vice President.

Hours

Monday Friday 7:30am 4:30pm

Most Fridays 7:30am -2pm

Pay

$13.19 $18.63

A Work Experience with Purpose

Womans is one of the largest specialty hospitals in the country dedicated to the care of women and infants.Nationally recognizedfor exceptional patient care innovative programs and a supportive work environment we consistently exceed state and national benchmarks for patient satisfactiona reflection of our commitment to those we serve.

Were home to Louisianas largest delivery service and perform thousands of procedures annually including over 8500 surgeries and 35000 breast procedures. Womans was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence and were honored to be named one of Modern Healthcares Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patientsand to one anotherevery day.

For more information or to contact our recruiting team email us at.

We are an equal opportunity employer and value diversity and inclusion at Womans Hospital. We do not discriminate on the basis of race color religion sex sexual orientation age disability genetic information veteran status national origin gender identity and/or expression marital status or any other characteristic protected by federal state or local law.

Required Experience:

Unclear Seniority