Customer Support Specialist (iGaming) for TrueGroup
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
TrueGroup was founded in 2019 by a team of professionals from marketing software development and game design people united not just by expertise but by a shared passion for building meaningful things. From day one TrueGroup has been more than just a company: its a community of curious minds creative thinkers and driven doers who believe in the power of collaboration.
We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English comfortable working in a fast-paced 24/7 environment and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive responsible and capable of recognizing sensitive situations and acting according to internal procedures.
Requirements:
- Minimum 1 year of experience in customer support within the iGaming industry (mandatory)
- Written English proficiency at B2 level or higher
- Willingness to work shift schedules including night shifts weekends and public holidays
- Ability to stay focused in a multitasking environment
- Strong attention to detail and strict adherence to instructions
Responsibilities:
- Providing customer support via live chat and email
- Handling players inquiries requests and complaints
- Identifying complex or sensitive cases and escalating them to the relevant departments
- Ensuring compliance with internal quality standards and communication guidelines
- Working according to the assigned schedule and meeting individual KPIs
Working conditions:
- We offer flexible working hours and a remote work setup enabling you to plan your work around your life and not your life around work!
- We offer 24 vacation days and we provide paid sick leave
- We are ready to offer relocation support for candidates.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support of 50% for learning expenses to help you in your professional growth!
- With us you will experience a positive atmosphere and a company culture where people are valued above all else. Youll also have the opportunity to participate in fun team-building activities.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Main verticals: iGaming Affiliate Marketing Online Dating FinTech AppsExpertise: Affiliate Media Buy Product/Project Sales / Bizdev Finance Operations Payment Web development iOS & Android160 candidates placed each year33 countries covered120 satisfied clients13 years in business
