Account Manager (Customer Success) | Sweden

Shape the Future of Integrations with a Nordic Challenger

At Frends iPaaS were not just another vendor. Were a Nordic-founded integration platform on a mission to make integrations fast easy and transparent. Recognized for the 3rd consecutive year in the Gartner Magic Quadrant and winning G2 awards including Fastest Time to Value and Easiest to Use were proving that you dont need Silicon Valley size to deliver world-class technology. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.

With rapid growth and a bold roadmap ahead were expanding our global team and looking for a new Account Manager (Customer Success) for Sweden to take commercial ownership of a portfolio of existing customers in a scalable iPaaS environment.

While the formal title of the role is Customer Success Manager this is a commercially driven position with clear business responsibility for renewals expansion and long-term customer value. You will work with a high volume of customers applying structured account management prioritization and data-driven decision-making while being a strategic partner to our most important customers . Our customers include mid-market and enterprise organisations with business-critical integrations.

This isnt just another sales job. Its a chance to:

• Own customer growth at scale in a fast-growing iPaaS company

• Work with cutting-edge AI-powered integration technology

• Leverage European data sovereignty as a competitive advantage

• Experience Nordic work culturetrust autonomy transparency without politics

• Make measurable impact on retention revenue and product direction

The Role

As an Account Manager (Customer Success) you will take commercial ownership of a portfolio of existing customers focusing on retention expansion and long-term value creation. Youll work in a structured scalable customer modelbalancing high-volume portfolio management with strategic account development for our most critical customers.

This is a sales-side commercial role. While youll collaborate closely with delivery-side Account Managers and Service Managers you wont be involved in operational delivery or project execution. Your focus is the commercial customer relationshiprenewals growth opportunities and strategic account planning.

What Youll Do:

Own commercial customer outcomes Drive renewals upsell opportunities and revenue growth across your portfolio with clear accountability for customer retention and expansion targets

Manage a scaled portfolio strategically Apply data-driven prioritization to balance your portfolios customer relationships using CRM insights and health scores to focus on high-impact activities

Act as strategic commercial partner Understand customer business goals and growth strategies; identify opportunities to unlock business value to our customers

Identify and close expansion opportunities Proactively uncover upsell and cross-sell opportunities by understanding customer roadmaps pain points and strategic initiatives

Collaborate with delivery and technical teams Partner with delivery-side Account Managers Service Managers and Solution Architects to ensure customer success while maintaining commercial relationship ownership

Monitor customer health and commercial risks Use data customer feedback and business reviews to identify churn risks growth potential and strategic account opportunities

Apply proven sales methodologies Leverage MEDDIC value-based selling and strategic account planning to drive commercial conversations and expansion deals

Conduct strategic business reviews Lead quarterly/bi-annual business reviews with C-level and senior stakeholders focused on ROI value realization and future growth opportunities (operational reviews handled by delivery team)

Why Frends

• Competitive Compensation: Earn a fixed salary adequate to your expertise with performance-based uncapped commission & benefits (e.g. pension health phone).

• Work Flexibly: Enjoy modern flexible working times and a hybrid work mode in Sweden with work-life balance.

• World-Class Execution Nordic Values: Combine ambitious sales performance with Nordic-rooted values like transparency low hierarchy and trust. You get professional support and high standards without corporate bureaucracy.

• Get Things Done mentality: No corporate politics or endless approvals.

• A Product That Sells: Modern Microsoft-based technology stack with AI-powered features that enterprise IT teams trust. Low-code platform means shorter implementation timesand easier closes for you.

• Visible Impact: Your work directly shape Frends positioning and growth. This isnt being rep #247this is scaling the foundation.

• Nordic Leader Global Challenger: Join one of the Nordics top integration technology organizations with its own platform Frends.

• Thriving Integration Field: Join a vital and growing field of integrations where your skills make a differenceintegrations keep the world spinning.

Read from our blog why talents choose Frends and why Frendszies stay with us.

Frends is a really flat organization. You can reach out to anyone and everyone is motivated to help you win the deal. Nobody is protecting their own little space. Were all here to make sure we win more deals and grow stronger as a company. Frends Sales Team Member.

What you bring

• B2B SaaS Account management expertise 5 years of relevant experience in account management in the B2B SaaS/PaaS field with strong sales orientation business-centric thinking and comfort engaging C-level and senior stakeholders

• Knowledge & curiosity towards technical solutions Familiarity with SaaS/PaaS solutions ideally also iPaaS and understanding of integration technology

• Familiar in high-impact SaaS sales methodologies Familiarity with MEDDIC SPIN Challenger Sales or similar

• Great collaboration and stakeholder management skills You can engage CIOs IT Directors and business leaders in renewal and expansion conversations handle high-stakes negotiations and collaborate effectively with internal teams to support your customers

• Superb listening skills You must understand and empathize with our customers/partners pain points with a solution and value-based mindset

• University degree strongly preferred

Logistics: The role requires fluency in Swedish and professional English as well as living in Sweden with a work permit. We support hybrid work but we also prefer visiting our Stockholm office weekly/ traveling is required to meet customers and partners and attend events.

Ready to Shape the Integration Future

If youre ready to join a dynamic growing company get in touch and lets connect! We dont expect fancy CVs or formal cover letters but we hope you will contact us soon!

Additional Information

• The start is flexible according to your situation.

• We offer a permanent full-time position.

• The official title of the role at Frends is Customer Success Manager but in practice this is a commercially oriented Account Manager role owning customer relationships renewals and growth.

• The salary will be a fixed monthly salary plus a bonus model.

• Direct report to: VP Customer Success Frends.

• Internal team collaboration: Frends Product & Service Operations Sales Teams Service Managers Onboarding team & other internal stakeholders.

• To ensure a smooth and informative recruitment process you will meet our People Integrator Team Lead team member and CRO. Demo case and reference checks are included in the process.

Hear From Our Sales Team Members

I joined because I wanted to build something not just hit a number. At Frends my customer feedback goes straight to product. Thats incredibly motivating.

The autonomy is real. My manager trusts me to manage my territory. No micromanagement no BSjust clear expectations and support when I need it.

The team support is incredible. When I need help with a deal I can ping anyonefrom product to our CROand get a response within hours.