Digital Support Specialist

Darien, IL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Qualifications: Qualifications & Skills Advanced proficiency in Microsoft Excel (formulas data organization reporting; automation a plus) Strong ability to quickly learn and adapt to new software and systems Highly organized detail oriented and process minded Strong listening skills with a proactive solution oriented mindset Comfortable balancing both administrative tasks and technical problem solving Professional friendly and confident in a salon and consumer facing environment Responsibilities: Overview We are seeking a temporary hands-on support specialist to assist our hair testing salon during an exciting period of technology and process advancement. This role is ideal for someone who is highly proficient in Excel comfortable learning new software and systems quickly and motivated to proactively create digital solutions that improve how our team works. This is a temporary assignment focused on listening to and understanding stylist and salon needs then helping translate those needs into practical efficient and scalable digital tools and process improvements. Key Responsibilities Support daily salon operations including: o Answering phones and scheduling appointments o Greeting and assisting volunteer participants o Providing general front of house operational support Partner closely with stylists technicians and salon leadership to: o Observe and understand current workflows pain points and opportunities o Gather input and translate needs into actionable improvements Advance digital system and process capabilities by: o Creating improving and maintaining Excel tools (tracking reporting automation) o Supporting implementation and adoption of new software or systems o Developing simple practical digital solutions that improve efficiency and data quality Assist with documentation process mapping and basic computer training materials as Comments/Special Instructions This is a temporary position only there will be no extension.

Qualifications: Qualifications & Skills Advanced proficiency in Microsoft Excel (formulas data organization reporting; automation a plus) Strong ability to quickly learn and adapt to new software and systems Highly organized detail oriented and process minded Strong listening skills ...