Support Engineer II

Lexington, KY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million who think-and feel-differently about investing. Together were changing the way the world invests. Since our founding in 1975 helping investors achieve their goals has been our main reason for existence. At Client were built differently. Our client is investor-owned meaning that were owned by our funds which are owned by our fund shareholder clients. Therefore your success adds to ours so youre surrounded by people who care about the same things. With no other parties to answer to we make decisions-including keeping investing costs as low as possible-with your needs in mind. Because of our unique structure your goals align with our goals.

Position: Support Engineer II

Location: Lexington KY 40511

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description

This position is responsible for the installation maintenance and troubleshooting of desktop computers peripherals software and related systems.
Responsibilities include the timely resolution of issues affecting hardware software and user permissions as well as routine hardware maintenance.
Detailed knowledge of basic computer concepts PC hardware and software troubleshooting and workstation (desktop/laptop) hardware.
Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
Solid knowledge of networks including Ethernet TCP/IP and Windows Server networking.
Self motivated with the ability to work independently with minimal supervision.
Ability to maintain Customer Focus stay motivated and be proactive.
Insist on the highest standards from self and others.
Good verbal and written communication skills.
Good attention to detail and organizational skills.

Internal Team interactions:

Self motivated with the ability to work independently with minimal supervision.
Ability to maintain Customer Focus stay motivated and be proactive.

Work environment:

Weekly Status/Staff Meeting Updates (JIRA Confluence)
If there are any escalations this may be a daily update depending upon urgency.

Candidate Requirements:

Must Have Hard Skills

Problem-solving across hardware software mechanical and electrical domains
Understanding of test systems identify failure modes determine root causes
Collaborate on test requirements for new product launches
Must be able to safely lift up to 50 lbs.

Nice to haves

Experience supporting Macintosh OS X (10.4 & upwards) desirable.
Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
Microsoft MCSA/MCSE desirable.

Leadership Principles

Insist on the highest standards from self and others.
Deep Dive3. Deliver Results4. Ownership

Years of Experience:

3-6 years relevant work experience.

Performance Indicators

Response Times for escalations / impact issues
Degree/ Certification Requirements
BS Degree in computer science or combination of education and relevant experience.
Additional vendor administrator level certifications preferred especially Apple ACMT/ACSP and Cisco CCNA

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million who think-and feel-differently about investing. Together were changing the way the world i...