Lab Computing Analyst

Hi

I hope youre doing well

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for an Lab Computing Analyst

Title: Lab Computing Analyst

Location: Boston MA (33 Avenue Louis Pasteur) Onsite

Duration: Long-term contract

Description: Client is seeking a Lab Computing Analyst to join our growing team supporting life science clients through end-to-end solution offerings and professional services. This individual must be able to work in a cross-functional environment and interact with representatives from CGI and our end-clients. This lab engineer will work at various CGI/ clients consulting and executing various life science business and IT initiatives from infrastructure support lab system support shop floor instrument integration and system processes expertise.

Required qualifications to be successful in this role.

• Computer Software & Lab Deployment Tasks
• 3-9 years of experience in a similar role
• Networking & Infrastructure Experience
• Build client supplied computers to Lab Standards.
• Remediation of Vendor supplied computers to client Security standards.
• Application of client Overlay.
• Assist vendors with application installation and / or configuration.
• Act as an IT Technical Resource(s) for GxP systems undergoing SDLC validations.
• Lock down of computer O/S to meet clients Data Integrity requirements.
• Verify systems comply with client IT Security Standards for the lab environment.
• Conceptualizing creative solutions as well as documenting them and presenting/selling them to senior management. Confident and positive attitude able to liaise with stakeholders at all levels and navigate company culture.
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence.
• Ability to manage internal and external projects from inception to successful implementation.
• Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.
• Strong customer focus and ability to manage Client expectations.
• Excellent communication and interpersonal skills.
• Strong organizational skills able to make good decisions in a collaborative manner.
• Bachelors degree in fields associated to labs and quality control systems.

Your future duties and responsibilities

Ensures alignment with compliance requirements drives continuous improvement in break/fix response workflows and mentors junior analysts. Experienced in interfacing with lab managers and QA on system uptime and issue trends:

• Incident Handling with respect to laboratory computers at the Facility (Devices) - request notification service level thresholds and metrics reporting will utilize existing site processes and standards.
• Coordinate with relevant support teams and/or vendor to resolve issues.
• In the cases where the issue requires coordination with other support teams monitor the issue to closure.
• Assist end users and vendors in the troubleshooting of software related to scientific applications.
• Project Support - Supporting activities related to IT projects in close collaboration with the local IT manage service team as time allows.
• Commissioning Installation of new Devices and required software.
• Communicate non-standard instrument requirements within IT special operating system networking add-on hardware storage etc.
• Coordinate provision of / build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards or identify exceptions)
• Support purchases by client and install any add-on hardware such as additional RAM NICs network hubs bar-code printers/scanners.
• Support network & instrument connectivity including computer node name addition to (Active Directory) policy group for instruments resource account share access mounting of appropriate department shares.
• Coordinate and shadow vendor application software installs and configuration with vendor as required.
• Enable instrument connectivity to the applications and work through ServiceNow to submit software packaging requests for third-party applications.
• Provide connectivity to/for any printers internal services or servers.

Thanks

Adam Walker (Aquib)

Technical Recruiter

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Direct: Tel : Ext 1021; Fax:

Email: ; Web: .

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.