"L1 Analyst"

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Ensure at least one L1 Analyst is business-level proficient in both Spanish and Portuguese -

Global Partner Support L1 Support Analyst

Role Overview

The Global Partner Support L1 Support Analyst plays a critical role in partner and merchant

performance by conducting app reviews identifying issues and coordinating timely resolutions.

This entry-level position supports day-to-day app review workflows starting with app review

and may expand to other processes including anomaly detection as business needs evolve.

Location: Hybrid In-office required Tuesday through Thursday

Primary Location: Austin TX

Alternative Location: Raleigh NC

Key Responsibilities

Conduct reviews of partner and merchant applications using established criteria

Investigate issues by reviewing available data and cross-referencing key systems

Coordinate with internal stakeholders and B2B partners to gather additional context and

propose next steps

Use predefined templates and guidance to communicate issues and drive resolution

Maintain documentation of reviews findings and outcomes in designated platforms

Technical Skills & Tools

Strong proficiency with macOS is required - candidates must be comfortable navigating

and working within a Mac-native environment

Comfortable working with macOS native apps (e.g. Numbers Safari)

Ability to navigate multiple systems in a fast-paced environment

Familiarity with data visualization tools like Tableau

Basic understanding of CRM platforms

Communication & Collaboration

Fluent in English (verbal and written) with strong attention to detail

Clear and outcome-oriented communicator who can simplify technical concepts

Able to follow standardized response processes and templates effectively

Collaborative mindset and experience working cross-functionally with technical and

business teams

Experience with B2B partner support processes is highly valued

Analytical & Problem-Solving Abilities

Self-starter with a methodical approach to problem-solving

Able to analyze multiple criteria simultaneously to identify patterns or root causes

Prioritize tasks and manage multiple reviews with minimal supervision

Capable of synthesizing complex information and outlining actionable resolution steps

Ensure at least one L1 Analyst is business-level proficient in both Spanish and Portuguese - Global Partner Support L1 Support Analyst Role Overview The Global Partner Support L1 Support Analyst plays a critical role in partner and merchant performance by conducting app reviews identifying issues ...