Account Coordinator (Customer Service)

Acacia Ridge - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Are you customer service professional who values strong customer relationships and uses insight data and sound judgement to continuously improve the customer experience

Join our Australian Steel Markets business in our Customer Service Team as an Account Coordinator based in Acacia Ridge QLD. In this dynamic role you will be the key customer representative to a dedicated portfolio of valued customer accounts maintaining our high standards of service delivery. You will gain invaluable exposure working across multiple business streams and stakeholders where you can grow yourprofessionalknowledge with an iconic Australian company.

To find out more about what its like to work in our Customer Service Team visit - Will You Do

In this varied and high-impact role you will:

be the primary point of contact and trusted advocate for your customer portfolio owning the end-to-end customer experience
partner closely with internal stakeholders to deliver smart timely solutions aligned to customer needs and business outcomes
provide customers with clear real-time updates on product and service matters building confidence through proactive communication
dig into customer data trends and feedback to uncover insights identify opportunities and help shape better customer experiences
identify system and process improvements contributing ideas and supporting change that makes life easier for customers and internal teams

More About You

Youre an energetic and passionate customer service professional who genuinely enjoys solving problems and improving processes. You bring a proactive collaborative mindset and take pride in delivering a standout experience. Youll also have:

experience in a customer service or account coordination environment
confidence in relationship management including navigating challenges and resolving issues with empathy and clarity
excellent written and verbal communication skills with the ability to explain information clearly and thoughtfully
strong attention to detail and the ability to manage multiple priorities in a fast-moving environment
a customer-first mindset paired with curiosity you like asking why exploring patterns and using information to find better solutions
comfort working with digital platforms data and reporting and an openness to evolving systems processes and ways of working

Why BlueScope

As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:

Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.

Bring your energy and make your mark as together we drive Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.

Come and discover us at us creating strength for the future.

Applications close Friday 13 February 2026.

Remote Work :

Employment Type :

Full-time