Call Center Associate

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner
Provide excellent customer service by addressing customer inquiries and resolving issues
Accurately input customer information and update records in the database
Follow scripted responses and guidelines to ensure consistency in communication
Meet or exceed call volume and quality assurance metrics
Collaborate with team members to achieve department goals

Essential Qualifications:

High school diploma or equivalent
Excellent communication skills both verbal and written
Strong attention to detail and problem-solving abilities
Ability to multitask and work well under pressure in a fast-paced environment
Prof in basic computer skills and data entry

Desired Experience:

Minimum of 1 year of customer service experience in a call center environment
Experience with financial services or related industry is a plus

Salary & Benefits:

Competitive salary based on experience
Health dental and vision insurance
401(k) retirement plan
Paid time off and holidays
Career development opportunities

Job Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide excellent customer service by addressing customer inquiries and resolving issues Accurately input customer information and update records in the database Follow scripted responses and guideline...