Reservations Agent
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Handle inbound and outbound reservation calls emails and online inquiries.
Create modify and cancel reservations accurately in the PMS.
Promote room types packages upgrades and special offers to maximize revenue.
Upsell and cross-sell services in line with revenue strategies.
Provide accurate information about room availability rates facilities and policies.
Respond promptly and professionally to guest inquiries and complaints.
Ensure a positive guest experience from first contact to confirmation.
Maintain accurate guest profiles and reservation details.
Ensure all reservations comply with rate codes contracts and promotions.
Coordinate with Front Office Sales and Revenue teams on special requests.
Follow reservation procedures brand standards and SOPs.
Adhere to payment cancellation and no-show policies.
Ensure data privacy and confidentiality at all times.
Qualifications :
Bachelors degree in Hospitality Management or related field.
1-2 years of experience in hotel reservations or front office; supervisory experience is an advantage.
Strong knowledge of PMS (e.g. Opera).
Excellent communication and customer service skills.
Strong analytical and organizational abilities.
Ability to multitask and work under pressure.
Proficiency with Microsoft Office and reservation-related technologies.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
