Japanese Bilingual Support

Angeles - Philippines

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Your Impact In Role

Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.
To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.
Help in improving processes so we always optimize for better customer involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
Identify patterns and help in making the support systems better as we scale
Maintain high quality in core work
Contribute to building the team and the organization for long term success
Support experience in a high-volume environment including service industries retail hospitality or other support environments.
Ability to manage multiple work streams efficiently in a high-pressure complex environment

The Experience Youll Bring

1-2 years of work experience
Bachelors degree
Strong & proven expertise in strong grammatically correct english language skills (both verbal and written)
Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
Have a problem solving mindset
Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer
Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts rotating weekend offs -- total working hours will be 40 hours a week 5 days 8 working hours each day)
Bilingual in Japanese and English with proficiency in both spoken and written communication.

Preferred Qualifications

Customer experience before

PERKS:

HMO Coverage
Leave Credits
Allowance
Attendance bonus
Monthly prizes and bonuses
Up to 30K referral bonus

Setup:

- Onsite (SkyTech IT Park Mabalacat Pampanga)
- Shifting schedule
- 6-month project-based contract only

Your Impact In Role Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.Help in improving proc...