Customer Service Executive
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Executive
Join a Fast-Paced Growing Meat Supplier Supporting UK Customers
Remote (SA-Based) /month UK Hours: 8:30am4:30pm
About Our Client
Our client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality efficiency and providing exceptional customer experiences. With strong growth plans they offer a dynamic environment where committed professionals can thrive.
The Role: Customer Service Executive
As Customer Service Executive you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels. You will manage order processing respond to enquiries and resolve issues with professionalism and care. This is a remote full-time role aligned to UK hours including some weekend coverage.
Key Responsibilities
- Minimum 1 year of customer service experience
- Handle inbound customer calls using 3CX phone app
- Respond to emails across multiple inboxes with close attention to detail
- Process and place customer orders via phone or email
- Resolve queries and complaints promptly and professionally
- Provide accurate product support and general assistance
- Work flexibly including regular Saturdays based on business needs
About You
- 1 year of customer service experience
- Excellent telephone manner and clear communication skills
- Strong computer literacy including Microsoft Office
- Organised efficient and detail-oriented
- Proactive learner with a can-do attitude
- Resilient under pressure with a strong work ethic
- Ethical professional and committed to quality
- Start date: ASAP (within 12 weeks preferred)
- Remote working IT hardware provided CRM system to be introduced.
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
