Automotive Internet Leads Coordinator
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Job Location:
Johnstown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Internet Leads Coordinator
Location: Spangler Subaru
Job Summary
Spangler Subaru is seeking a friendly professional and customer-focused Internet Leads Coordinator to serve as the first point of contact for online customers. This role is responsible for responding to internet inquiries providing accurate information and creating a positive low-pressure experience that reflects Subarus commitment to trust transparency and customer satisfaction. The Internet Leads Coordinator plays a key role in building relationships and ensuring customers feel supported from their first interaction.
Key Responsibilities
- Promptly respond to all inbound internet leads from the dealership website third-party automotive sites email text chat and phone
- Provide courteous knowledgeable and helpful responses to customer inquiries about vehicles pricing availability financing and dealership services
- Build rapport with customers and understand their needs without high-pressure sales tactics
- Schedule showroom visits test drives and appointments for the sales team
- Maintain consistent follow-up with customers to ensure questions are answered and next steps are clear
- Accurately document all customer interactions notes and appointment details in the CRM
- Coordinate closely with sales finance and management teams to ensure smooth customer handoff
- Uphold Spangler Subarus customer service standards and brand values in every interaction
- Assist with handling online reviews customer feedback and basic post-visit follow-up as needed
Qualifications & Skills
- High school diploma or equivalent required
- Previous experience in customer service hospitality call center or automotive dealership preferred
- Strong verbal and written communication skills with a friendly professional tone
- Comfortable handling phone calls emails and text communications throughout the day
- Strong organizational skills and attention to detail
- Ability to multitask and manage a high volume of inquiries in a fast-paced environment
- Basic computer skills and experience with CRM systems preferred
- Positive attitude reliability and strong work ethic
Preferred Attributes
- Passion for delivering excellent customer experiences
- Familiarity with automotive terminology or willingness to learn
- Team-oriented mindset with a customer-first approach
- Ability to remain calm empathetic and professional in all situations
Schedule & Work Environment
- Dealership-based position with potential evening and weekend hours
- Fast-paced team-oriented environment focused on customer satisfaction
Required Experience:
IC
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
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