Outreach Customer Service Rep | CSR

Outreach Customer Service Representative CSR (Bilingual Spanish)

Pay Rate:$20.00 per hour
Time Type: Full Time
Project Length: Temp to Hire
Schedule: MondayFriday 8:00 AM 5:00 PM PST
Local Travel Required: Yes mileage reimbursement provided

Position Overview

The Outreach Customer Service Representative (CSR) is responsible for delivering face-to-face outreach education and enrollment support to program beneficiaries. This role supports community engagement through presentations enrollment assistance and ongoing customer follow-up. The ideal candidate is bilingual in Spanish comfortable working in public settings and experienced supporting diverse or low-income populations in a customer-facing environment.

A personal vehicle is required for this role along with valid insurance. Local travel will involve site coverage as coordinated by the project command center with mileage reimbursed from the assigned home base to the coverage location.

Preferred Background

Experience in human services or other public-facing roles
Outreach presentation community education or public speaking experience
Experience working with low-income or diverse populations

Job Responsibilities

Conduct face-to-face outreach and provide enrollment broker services through group and individual presentations
Present managed care options and assist beneficiaries with understanding and using their healthcare plans
Assist beneficiaries with enrollment and disenrollment processes
Support other Enrollment Service Representatives with daily operational activities
Assist management with training and guidance of new Enrollment Service Representative staff
Maintain positive relationships with county staff community groups and healthcare organization clients
Conduct ongoing program training for county staff and community partners
Perform data entry related to enrollments and disenrollments
Transmit enrollment and disenrollment data to central processing in accordance with policies and procedures
Assist beneficiaries with medical exemption and waiver inquiries
Provide beneficiaries with status updates regarding enrollment disenrollment exemptions and waivers
Document daily activities accurately in the Customer Relationship Management (CRM) system
Review knowledge base content for accuracy and recommend improvements
Adhere to established procedures perform self-checks and maintain attention to detail
Meet Field Operations minimum performance standards
Notify management promptly of procedural compliance issues
Report quality concerns or deficiencies in a timely manner
Provide recommendations to management to improve quality and efficiency
Meet defined production and quality performance goals
Work at assigned offices as directed by management
Attend and promote programs at community events and health fairs as needed
Meet all performance standards outlined for the position
Perform additional duties as assigned

Knowledge Skills and Abilities

Strong customer service interpersonal and communication skills
Ability to present information clearly in both group and one-on-one settings
Cultural and linguistic competency when engaging diverse populations
Strong organizational skills with attention to accuracy and detail
Ability to manage multiple tasks in a fast-paced deadline-driven environment
Ability to work independently as well as collaboratively within a team
Computer literacy including proficiency with MS Office applications such as Word Excel and PowerPoint
Ability to quickly learn new systems and software platforms
Typing speed of 20 words per minute

Education Experience and Additional Requirements

High school diploma GED or equivalent required
Six months of human services or public-facing experience preferred
Presentation outreach teaching marketing or public relations experience preferred
Experience working with low-income and diverse populations preferred
Valid drivers license and proof of insurance required
Ability to travel throughout the county and surrounding areas as needed
Fluency in Spanish including reading and writing required

Essential Physical and Mental Functions

Ability to remain in a stationary position for extended periods
Ability to occasionally lift carry or move items weighing up to 25 pounds

Job Environment

Work is primarily performed in an office environment with regular community-based outreach and field activity

Search-Optimized Alternate Titles and Key Search Terms:Outreach Customer Service Representative Outreach CSR Bilingual Customer Service Representative Enrollment Service Representative Community Outreach Representative Health Plan Enrollment Specialist Managed Care Outreach Specialist Public Assistance Representative Community Services Representative Human Services Outreach Specialist Bilingual Outreach Specialist Field Outreach Representative Enrollment Counselor Community Education Specialist Healthcare Outreach Coordinator

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.