Customer Service Representative Utilities

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB PURPOSE

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service resolving queries relating to gas and utilities promoting products or services (where applicable) and maintaining a positive company image.

KEY RESPONSIBILITIES

Handle inbound calls emails or chats promptly and professionally.

Assist customers with inquiries complaints billing queries or technical issues.

Provide accurate information about products services and company policies.

Log and update customer information on company systems (CRM or database).

Meet performance targets such as call handling time customer satisfaction and quality scores.

Processes and compliance standards to ensure consistency and accuracy.

Escalate complex issues to senior staff or relevant departments when necessary.

Work as part of a team to achieve campaign and company goals.

Participate in training and coaching sessions to improve skills and knowledge.

SKILLS AND COMPETENCIES

Excellent verbal and written communication skills.

Strong listening and problem-solving abilities.

Ability to work under pressure and meet targets or deadlines.

Computer literacy and familiarity with CRM or call centre systems.

Positive attitude empathy and patience with customers.

Team-oriented with good time management skills.

QUALIFICATIONS AND EXPERIENCE

Excellent verbal and written communication skills.

Strong listening and problem-solving abilities.

Ability to work under pressure and meet targets or deadlines.

Computer literacy and familiarity with CRM or call centre systems.

Positive attitude empathy and patience with customers.

Team-oriented with good time management skills.

WORKING HOURS DETAILS

Working hours: Monday to Friday 9:00 AM 6:00 PM

Comprehensive Medical Insurance fully paid by the company

Provident Fund with company contributions

Transport provided for shifts finishing at 6pm onward

Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

IF THIS REALLY INTEREST YOU

...and you are attracted to pushing yourself to a rewarding career then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Required Experience:

Unclear Seniority

JOB PURPOSE To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service resolving queries relating to gas and utilities promoting products or services (where applicable) and maintaining a positive company image...