Traffic Summons Caseworker (Home BasedAshford)

Location of Role: Ashford

Advert Closing Date: 10/02/2026

Starting Salary: 25809.00(pro-rata for part-time vacancies)

Part/Full Time:Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

An exciting opportunity has arisen for a Caseworker to join the Traffic Summons Team based at Ashford Police Station. This is a varied and challenging role in which you will be responsible for carrying out a wide range of administrative duties relating to road traffic collisions and traffic offence allegations.

In this role you will collect evidence from victims and witnesses liaise closely with reporting officers and carry out further enquiries to ensure all relevant evidence is gathered. You will play a key role in progressing cases within statutory time limits and you will keep victims and witnesses informed and updated throughout the process.

You will be a strong team player receptive to change and able to work effectively in a fastpaced environment. You will be highly organised with the ability to plan and prioritise your workload to ensure deadlines are consistently met. The role requires excellent keyboard skills a high standard of customer service and confidence in making and receiving both internal and external telephone calls.

Excellent communication skills are essential as you will communicate daily with members of the public including defendants victims and witnesses as well as police officers Court staff and CPS officials. Experience of using a broad range of computer applications would be advantageous.

This role would suit someone who can effectively prioritise and plan their workload while also identifying opportunities to improve working processes. You will be encouraged to influence best practice and contribute to delivering a high level of service while achieving maximum efficiency.

The role offers flexibility in terms of place of work including working from home. Where home working is agreed you will be required to attend the designated Team Zone at Ashford Police Station on average one or two days per week as agreed with the line manager.

For further information about this role please contact Sue Weston Traffic Summons manager

For the full job description please click here

Your application for this role will be shortlisted on the content you provide within the reason for application question within the application form itself. CVs covering letters or attachments are not included in the shortlist. Within your reason for application answer please refer to any experience skills and abilities you feel you have that will make you suitable for this role based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

Depending on your current vetting level and security clearances you may be required to complete additional vetting information during the recruitment process.

Kent Police and Essex Police welcomes applications regardless of age disability gender reassignment marriage or civil partnership status pregnancy or maternity race religion or belief sexual orientation sex or employment status.

Please let us know if you require extra support at any stage of the application process or for further information regarding this position please email us at stating Application Support and Adjustments in the title of your email. Alternatively you can call us on . Where appropriate we will make adjustments to the selection process working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If youre not from the UK you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If youre from the UK you must have lived here continuously for the last three years. This doesnt apply to those serving abroad in the British Armed Forces.