Job Description Summary

Job Description

Essential Functions:

• Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
• Lead and resolve customers technical issues in combustion domain timely and efficiently by coordinating across other interfacing organizations such as manufacturing sourcing services operations quality and design engineering etc.
• Effectively communicate the progress of customer issues and engineering recommendations across all organizational levels both internally within GE Vernova and externally with customer leadership including plant operators.
• Offer technical support on critical issues during new unit installation unplanned or forced outage work activities and in-service unplanned disruptions.
• Author customer communications regularly to update users community externally and document & share lessons & best practices internally within GE Vernova community.
• Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
• Assist Controlled Title Holders (CTH) in identifying analytics and improvement ideas aimed at predicting anomalies estimate accurate resolutions enabling quicker resolution of customer issues etc.
• Collaborate with Technical Leaders and CTHs to promote the dissemination of cross-platform learnings and raise awareness of global fleet issues.
• Provide technical support to the commercial team if needed ensuring technical aspects are accurately represented and addressed.
• Practice the culture of continuous improvement by employing lean tools and principles.

Basic Qualifications:

• Bachelors degree in engineering or related technical discipline from an accredited college or university (or equivalent experience)
• Experience in gas turbine design or related technology.
• Experience & willingness to travel globally to customer sites and offices to support root cause investigations critical outage inspections and customer communications typically <10% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.

Desired Characteristics:

• Demonstrated capability of working in a matrixed global organization
• Customer-focused with clear concise written and oral communications to the appropriate level
• One Team mentality working horizontally to support our customers despite internal hurdles
• Six Sigma DMAIC TOPS 8D or other Root Cause analysis techniques
• Ability and willingness to confront the status quo without allegiance to past or current practices and technology to drive to the best GE Vernova products.
• Prior experience in a customer support/facing role; strong commercial mindset.

Additional Information