Supervising Animal Services Counselor

The Riverside County Department of Animal Services has an opportunity for a Supervising Animal Services Counselor in the Volunteer Services division located in Jurupa CA. This position will also be working with other divisions in the department throughout the County of Riverside.This recruitment may be used to fill vacancies throughout Riverside County.

Additionally under direction this position is responsible for planning coordinating and supervising animal intake and improving animal outcomes for the Department of Animal Services; assisting the Animal Services Manager with administering program activities including pet intake animal outcomes shelter adoptions adoption outreach and adoption-partner coordination; acting as a liaison between community groups private agencies and other governmental jurisdictions; and performing other related duties as required.

• Carrying and lifting animals; assisting with animal handling; setting up event equipment; walking bending pushing and pulling as needed for daily operations.
• Must be able to work irregular work schedules such as weekends evenings and holidays as required.
• A valid CA Drivers License.

• Experience working with shelters and volunteer program planning
• Recruiting/coordinating new staff and/or volunteers
• Strong and friendly customer service experience in a fast-paced environment
• Ability to work weekends evenings overtime and holidays

The Supervising Animal Services Counselor is the full supervisory level classification in the Animal Services Counselor series and reports to an appropriate supervisory or manager level position. Incumbents in this classification are responsible for directing the day-to-day operations and training of Animal Services Counselor staff throughout the County of Riverside. The Supervising Animal Services Counselor is distinguished from the Senior Animal Services Counselor by the formers responsibility for the full range of supervisory duties.

Plan schedule assign train and supervise the activities of the Animal Services staff including assisting customers seeking to adopt animals from the Department of Animal Services; oversee animal intakes and outcomes; coordinate the spay/neutering of animals for outreach adoptions; transport animals to outreach events; evaluate animals for adoptability and perform adoption follow-up.

Plan organize schedule and operate community outreach and adoption events.

Direct the operations of animal intakes and outcomes pet support for clients general handling of animals marketing efforts to encourage redemptions and adoptions of animals computer update and accounting activities for monies received.

Interview and select new employees; prepare and review employee performance evaluations; counsel employees attempt to resolve grievances and when necessary recommend disciplinary action.

Plan and participate in departmental training programs for assigned staff; conduct courses and evaluate employee achievements and course effectiveness.

Assist the Animal Services Manager with the planning and development of the Animal Services Programs identifying objectives of animal regulations preparing policies and standard procedures and developing overall goals.

Suggest changes and improvements in existing programs and procedures; assist with the preparation of the annual budget recommending and justifying additional personnel and equipment.

Serve as Animal Services Manager in the temporary absence of the latter.

Interpret ordinances statutes regulations and policies to the staff and the general public providing technical assistance in the resolution of problems related to adoptions.

Promote animal services through community relations with civic governmental and private groups; coordinate educational programs with the community schools law enforcement agencies the media and other groups.

Maintain program statistics; prepare reports and correspondence concerning the Animal Services Program.

Review reports and other written materials composed by the staff; conduct and attend various supervisory meetings and conferences with management; inspect and supervise maintenance of equipment and vehicles.

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: Two years in a public or non-profit animal services program which included responsibility of serving in a customer service capacity for caring for licensing and pet support for clients intake and outcome programs in a public animal services program.

One year of the required experience must be in an Animal Services Counselor position or equivalent.

Knowledge of: Principles and techniques of supervision related to the selection training direction motivation and evaluation of subordinates; state and county laws codes and regulations governing animal control; legal liabilities and responsibilities of those concerned with the intake and outcome processes of shelter animals causes symptoms and safe handling of rabid animals; animal handling safety rules procedures and proper handling techniques; specific knowledge of various breeds of animals and their care and feeding.

Ability to: Establish and maintain effective and cooperative working relations with the public adoption partners and other employees; plan schedule and direct the work of others engaged in intake and outcome processes; counsel employees regarding denial of adoptions; write comprehensive and detailed reports; exercise tact and good judgment; develop and maintain working relationships with the public adoption partners and other governmental agencies; work effectively under stressful situations; organize and meet deadlines; read comprehend and interpret laws and regulations pertaining to animal intake outcome processes adoptions and safety; care for and safely handle animals so as to avoid injury to persons and animals; operate a variety of basic Information Technology office desktop appliances programs systems and applications (e.g. PCs Word Excel Access PowerPoint etc.).

• Carrying and lifting animals; assisting with animal handling; setting up event equipment; walking bending pushing and pulling as needed for daily operations.
• Must be able to work irregular work schedules such as weekends evenings and holidays as required.
• A valid CA Drivers License.

• Experience working with shelters and volunteer program planning
• Recruiting/coordinating new staff and/or volunteers
• Strong and friendly customer service experience in a fast-paced environment
• Ability to work weekends evenings overtime and holidays

For questions regarding this recruitment contact Amanda Campos at or with any questions regarding this recruitment. Please allow 1-2 business days for a response to general inquiries.

This recruitment is open to all candidates.

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.