Supervisor de Mantenimiento (Palenque)

Req ID:496847

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Purpose of the job:

Supervising of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to other maintenance teams subcontractors warranty support team project team members and less experienced personnel.

Organization structure (job belongs to..):

Services Site Country Cluster Region or Platform

Product Introduction (PI) and Maintenance teams are both part of Services group providing support to our customers during railways operations.

Reports directly to:

PI Supervisor or Maintenance Field Engineer

Other reporting to:

Team Leader or Maintenance Supervisor

Network and links:

Internal:

• Customer Site Services team (PI Maintenance)
• PI Support team
• RAMS team
• Project Engineering team (site and back-office)
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/PU)
• Global System representatives (if applicable)

External:

• Customer site team
• External Supplier representative

Job location:

The position is based at one of the sites in Yucatán peninsula where the rolling stock stops after revenue service : workshops parking yards stations.

Occasionally it can be required to accompany a driver during a test run or during revenue service or to make an intervention anywhere on the Tren Maya line.

Job hours:

Troubleshooting activities are typically managed by rotation on different shifts :

most of corrective job on trains is undertaken during night shift and technical assistance coverage is set up according to revenue service hours.

Main responsibilities

Key accountabilities:

Carry out Maintenance activities of the Rolling Stock :

• Ocassionally corrective : Troubleshooting as well as Pre-warranty & Commissioning (and Validation & Certification if applicable) including investigation and repair
• Mainly preventive including fleet check activities
• Includes interventions in maintenance workshops and parking yards (most of time) occasionally in stations and anywhere on Tren Maya line

Reports & register any deviation (failure/event) in Failure Management data base including configuration data

Support operation doing Data Analysis using especially HealthHub (HealthHub is the Alstom platform for collecting processing and analyzing data produced by the maintained assets for handling and continuously optimizing operation and maintenance)

Opening of failure notifications and management of corrective Service Orders in the Maintenance Management System.

Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site

Execute test & troubleshooting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair

Support Implementation Field Modifications (FM operator) if required

Support specific technical investigations by Engineering or internal/external Suppliers

Recommends preventative and corrective actions

Instructs and directs operators in field modification and repairs if needed

Advises PI management regarding customer satisfaction product performance and suggestions for product enhancements

Ensure good information flow about interventions & operations within Troubleshooting to support shift transition if needed

Conducts peer reviews of PI activities and provide technical leadership if requested

Contribute to Return of Experience

Performance measurement:

Achievement of contractual availability (milestone) targets

Characterization of K1S/K2/K3 issues on time

Completeness and Quality of Maintenance Management System data base

Availability of configuration update data

Audit results (internal and external)

Customer satisfaction of technical expertise

Compliance with EHS rules and work-related processes

Educational requirements :

Mandatory:

• Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
• Minimum IT knowledge
• Internal EHS training

Desirable:

• Graduate in technical area (mechanical or electrical/electronics)
• English: fluent reading & writing able to follow a technical conversation

Experience:

Mandatory:

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
• Field Experience
• EHS knowledge and exposure
• Railways Product knowledge

Desirable:

• Railway Safety/Product liability
• Engineering knowledge
• Customer contact
• Self-government

Languages.

1 lee se expresa mal no puede seguir una conversación

2 lee fluidamente puede expresarse comprende difícilmente

3 habla y comprende fácilmente

4 muy buenos conocimientos

5 lengua materna

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Type:Experienced