Welcome Team Administrator Part Time

If you are someone who sees the potential in people and who believes that everyone given the right tools and support can thrive thenyourein the right place.

At Momentum we are committed to building a society where everyone belongs. Where we are all valued for who we are and where we are all given the tools and opportunities to build the life we want. We value diversity and we believe everyone has a role to play in building a just transforming our community for the good of all.

The Organization:

Momentum became certified as a Great Place to Work in Canada in 2021 and hasmaintainedthat certification each year Place to Work is a global authority on high-trust high-performance workplace cultures. We provide competitive compensation and benefits with an unparalleled work environment.

We are a diverse multidisciplinary team of people that are united by a shared vision and values. At Momentum youll find MBAs artists facilitators social workers and more. Our backgrounds are as diverse as our areas of discipline and it is this diversity and the respect and value we have for each other and our participants that makes us stronger.

We are purpose driven and ourhigh standardsreflect the trust and confidence we have in each other and the results of the work our team can do together. We live and work in ways that reflect our value of sustainability being intentional in our actions to reduce our environmental footprint.

If this sounds like a place where you would want to work please review the position below to see iftheresa fit with your skills and experience.

What youll be doing:

Momentum is a friendly judgment-free place where people facing income or job challenges can learn skills to build a better future. We treat everyone with care respect and a real commitment to helping them succeed.

When working as the Welcome Team Administrator youll be the first point of contact for visitors and callers making sure everyone has a warm professional experience. Youll also support daily administrative tasks and assist the Director of Programs.

Key Areas of Responsibility:

• Welcome Desk and Office Administration.
• Assist the Director of Programs.
• Respond to information requests general inquiries and provide program information to the public.
• Organization-wide support.
• Answer telephone calls and monitor emails
• Ensure no visitor or caller leaves without receiving helpful information or direction to the extent possible.

Assistance to the Director of Programs

• Coordinate the administrative details involved in activities meetings projects etc.
• Manage the Direct of Programs meeting schedule and e-mail to maximize efficiency.
• Track tasks and reports with deadlines to ensure they are completed.
• Provide administrative support for priority projects.

Administrative Services

• Log calls emails and visitor inquiries in the Welcome team Inquiry Tracker ensuring records are accurate.
• Order and maintain office and participant-lounge supplies.
• Arrange temporary coverage for the Welcome Desk when required.
• Prepare incoming and outgoing mail courier items etc.
• Deliver/facilitate Welcome Desk Support Orientation for new staff.
• Ensure resource center is stocked with Momentum brochures and external information and material.

At a glance you are someone who:

• Enjoys bringingstructure and organizationto complex multi-program environments.
• Has a strong eye fordetail and accuracy.
• Communicatesclearlyand collaborateseasily across teams and departments.
• Can balancemultiple priorities and deadlineswhilemaintainingquality and consistency.
• Istech-savvyand enjoys learning new systems and tools (especially CRM or data systems).
• BelievesinMomentums missionand brings an equity lens to your work.

What you will need to do the job well:

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the rolebut you might not check all the boxeswe want to hear from you.

• Personable friendly customer service-oriented attitude.
• Sensitive to the needs of persons with low literacy challenges English as an Additional Language and individuals with disabilities.
• Experience in working with a multicultural and/or individuals with income barriers.
• Dependable reliable and accountable.
• Able to work independently as well as collaboratively.
• Organizational skills.
• Attention to detail.
• Knowledge of community resources in Calgary is an asset.
• 2-3 years customer services skills.
• Training in Office Administration and/or Coaching.

Perks and Benefits

At Momentum we offer many perks and benefits to promote work-life balance wellness and staff satisfaction. To retain necessary flexibility in the administration of policies and procedures Momentum reserves the right to add change revise or eliminate any of the policies and/or benefits described below. Some of the benefits included are:

• RRSPMatching
• Professional Development Budget
• Additionaltime off beyond vacation days
• Health Spending Account
• Employer paid benefits plan

Required Experience:

Senior IC