Service Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About SPM Oil & Gas

SPM Oil & Gas a Caterpillar company provides superior products and service solutions to make our customers more efficient and lower total cost of we deliver engineered oilfield and drilling equipment repair and certification mechanical and rotating equipment repairs and upgrades rapid prototyping of spare parts robust asset management operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

Additional Information:

• Relocation is available for this position
• Sponsorship is not available for this position
• Will spend up to 25-35% of time in field or at SPM service centers.
  

About the role:

Caterpillars Oil & Gas Services has an exciting opportunity for a Service Engineer in Houston Texas. As a Service Engineer you are responsible for improving customer satisfaction with our product in terms of reliability and durability thereby enhancing customer acceptance of our product.

What you will do:

• Identifies defines and quantifies product deficiencies.
• Works with SPM quality and engineering to achieve effective and timely solutions to product problems.
• Works with supply chain and service centers to ensure parts availability for schedule and unplanned maintenance.
• Prepares data for release of technical information to fleet management service centers and contracted customers.
• Participates in new product contracts by coordinating maintenance programs scheduled maintenance spare parts and back-office monitoring procedures
  

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Additional requirements:

• Must be at least 21 years of age
• Have a clean driving record which generally means:
  • No more than (2) moving violations within the last 12 months.
  • No more than three (3) moving violations in the past three (3) years

Top candidates will also have:

• Bachelors degree in engineering
• 1-2 years frac pump experience or 3-5 years experience with positive displacement pumps large compressors large reciprocating equipment hydraulics lubrication circuits and packaging.
• Must identify product problems and their root cause then help achieve an effective and timely solution to these problems.
• Understand and determine risk for assets based on maintenance cycle product issues and abuse and neglect situations.
• Proficient in Microsoft suite with emphasis on Excel Power Bi. Minitab or other statical tool.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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