German Customer Agent in Greece

Do you enjoy supporting people and delivering high-quality service

Join an international team in Greece and support customers worldwide by providing clear guidance reliable solutions and a smooth service experience.

Role Overview:

As a Customer Agent you will be the main point of contact for customers across multiple channels. Youll handle a variety of inquiries resolve issues efficiently and ensure customers feel supported and confident from start to finish.

Key Responsibilities:

• Support customers via chat email and phone with general inquiries

• Assist with questions related to accounts services and usage

• Provide clear accurate information and guide customers step by step

• Resolve issues using a calm professional and solution-focused approach

• Document customer interactions and resolutions accurately in internal systems

• Identify complex or urgent cases and escalate when necessary

• Collaborate with internal teams to ensure a consistent high-quality support experience

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognizing and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!