Branch Relations Administrator

London - UK

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Branch Relations Administrator

Reporting to: Head of Branch Relations

Location: 12 Bloomsbury Square Holborn London (Hybrid 2 days per week in the office)

Company Overview:

Ciarb is a professional membership body. We support our members through advocacy professional standards training and guidance. We are committed to maintaining the highest standards of governance compliance and integrity in all that we do.

Position Overview:

You will provide key administrative support for the Branches and Governance team at Ciarb. Ciarb is entering a period of governance modernisation and undertaking work to update governance frameworks structures and processes to ensure they remain fit for purpose proportionate and aligned with Ciarbs evolving organisational strategy. This includes strengthening branch governance frameworks to reflect the scale diversity and maturity of the global branch network as well as ensuring consistency transparency and good governance practice across HQ branches and volunteer-led structures.

This role plays a crucial part in providing coordination and administrative support for branch governance activity and will provide opportunities for the right candidate in developing administrative processes and procedures to support good governance practice across branches.

You will be responsible for delivering an exemplary service to both internal and external stakeholders providing timely support and administrative functions.

Key Responsibilities:

Providing general administrative support related to branch governance and engagement processes

Providing exceptional verbal and written communication with our branch committee members

Taking accountability for general email accounts providing responses to queries managing communications to branch committee members and following escalation procedures when necessary.

Taking responsibility for the diary management of internal and external meetings relating to governance.

Providing support in meetings with stakeholders to distribute agendas and take minutes.

Responsibility for branch data tracking verification and record-keeping to ensure Branch Governance information is accurate and up to date.

Maintain accurate records and data within the Customer Relationship Management system and other internal databases.

Support Branch governance communication and volunteer processes including volunteer onboarding exit and recognition processes.

Provide administrative support for branch AGMs and elections

Support Branch Governance reporting processes

Support implementation of Governance Reform and restructure activity as appropriate

Support development of resources to support branch and non-branch roles

Experience:

Personal attributes

Previous experience of an administrative office-based role ideally in a branch governance environment and/or an international organisation with hub and spoke global footprint.

A problem solver with excellent attention to detail whilst working independently

Strong verbal and written communication skills with the ability to listen and communicate effectively

Demonstrates strong organisational skills and effective time management

Experienced and skilled in Microsoft Office packages (Word Excel Outlook CRM Power BI)

Strong commitment to Equity Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation

Experience within a membership organisation would be an advantage.

Experience of use of a CRM MIS or EMR would be an advantage.

Whats in it for you

Contract: Fixed term contract 12 months

Working Style: Full time Hybrid 2 days per week in the office.

Salary: 29000 - 33000(depending on experience)

Annual leave: 25 days per annum plus UK bank holidays

Sick pay: Enhanced company scheme subject to terms and conditions

My Free Time: We offer up to 12 additional wellbeing days a year

Pension: Generous Pension Scheme (from day 1 of joining)

Other Benefits:

Employee Assistance Programme (EAP)

Private Healthcare: Vitality Health

Cycle-to-work scheme

Season Ticket Loan

Perkbox subscription (money-saving platform)

Application Notes:

A covering letter of ideally one A4 page but no more than one along with your CV is required to complete your application.

See below to view guidance on constructing a cover letter.

Job Title: Branch Relations Administrator Reporting to: Head of Branch Relations Location: 12 Bloomsbury Square Holborn London (Hybrid 2 days per week in the office) Company Overview: Ciarb is a professional membership body. We support our members through advocacy professional standards training...