CRM Administrator

Job Title: Salesforce Administrator

Department: TechOps

Contract Type:Full- time/ Permanent

Location:Head Office

DBS Check Required:Yes

Salary:25000.00 per annum

Job Summary

The Salesforce Administrator will support the effective day-to-day operation and continuous improvement of Baltics Salesforce environment. Working closely with the Technology and Systems Team Leader this role focuses on system configuration user support reporting documentation and data quality.

You will act as a key operational contact for Salesforce across the business helping teams use the platform effectively follow consistent processes and maintain high-quality data. This role is well suited to someone with early Salesforce experience who is looking to grow their technical capability within a structured and supportive environment.

Key Responsibilities

1. Salesforce Platform Support & Configuration

• Support the configuration and maintenance of Salesforce objects fields Flows validation rules page layouts and record types.
• Carry out routine administration tasks including user setup permissions profiles and access management.
• Assist with testing and deploying system changes in line with established governance processes.
• Support Salesforce solutions that align with business processes across Sales Delivery Curriculum and Employer Engagement.

2. Data Quality Governance & Documentation

• Support data quality initiatives including data imports deduplication cleansing and maintaining standardised field formats.
• Maintain system documentation process guides and the data dictionary.
• Follow agreed change control and governance processes ensuring updates are logged and documented.
• Assist with monitoring integrations between Salesforce and other systems escalating issues where required.

3. Internal Support Training & Adoption

• Act as a point of contact for Salesforce-related queries and user support requests.
• Resolve user issues and tickets in a timely manner escalating complex problems when necessary.
• Develop and maintain user guides and training resources.
• Support the delivery of internal training sessions and workshops to improve Salesforce adoption and confidence.

4. Reporting & Insights

• Build maintain and update Salesforce reports and dashboards.
• Support teams with reporting requests and ensure data is structured correctly for analysis.
• Help maintain consistent reporting definitions and filters across the organisation.
• Provide accurate and timely data to support operational and performance reporting.

5. Continuous Improvement & Systems Development

• Log and triage Salesforce enhancement requests supporting prioritisation discussions with senior stakeholders.
• Identify opportunities for small improvements automation or simplification.
• Support ongoing system improvements and initiatives under the guidance of the Technology and Systems Team Leader.
• Stay up to date with Salesforce releases and best practice sharing relevant updates with the team.

6. Stakeholder Support & Communication

• Communicate system updates and changes clearly to users providing monthly round up updates.
• Work collaboratively with teams across Sales Delivery Curriculum and Employer Engagement to understand system usage and challenges.
• Support projects by assisting with Salesforce configuration and ensuring workflows align with agreed processes.
• Promote good data habits and consistent system usage across the business.

Essential Skills & Experience

• Experience working with Salesforce in a systems or CRM-related role.
• Working knowledge of Salesforce configuration Flows and reporting.
• Strong attention to detail with a focus on data quality and consistency.
• Clear communication skills and confidence supporting non-technical users.
• Organised and able to manage multiple tasks and priorities.
• A proactive approach to learning and problem solving.

Desirable

• Salesforce Administrator Certification.
• Experience working in a multi-team or operational environment.

A successful Salesforce Administrator team member will embody our core values:

• Be the Expert: Continuously develop deep knowledge of systems processes and business operations to deliver reliable data-driven insights and solutions that improve performance and efficiency.
• Be the Customer: Deliver responsive tailored support to internal teams and stakeholders - understanding their needs and challenges to ensure smooth effective service delivery.
• Be the Future: Champion continuous improvement initiatives by identifying process gaps and innovation opportunities helping the organisation scale sustainably and stay ahead in a dynamic environment.

By living these values youll build strong cross-functional relationships enhance operational excellence and drive meaningful lasting improvements across the business.

Our Benefits

At Baltic were committed to creating an environment where you can thrive professionally personally and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024 were proud of our culture our people and the meaningful work we do every day.

Heres what you can look forward to as part of Team Baltic:

Culture & Work-Life Balance:

• A fun supportive environment with regular social events and team activities
• Early finish every Friday we operate a 4.5-day working week
• 25 days annual leave increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

• Free confidential mental health support through SPILL
• Access to high-value wellbeing initiatives including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years service)

Recognition & Engagement:

• Baltic Scratch Card Scheme instant wins for great work
• Baltic Breakfasts competitions and engagement days
• Volunteer Day annually to give back to causes you care about

We welcome applications from candidates of all backgrounds. However please note that were currently unable to offer visa sponsorship so youll need to have existing right to work in the UK to be considered for this role.

Required Experience:

Manager