On-site Technology Support Services

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Enterprise Technology provides reliable secure and resilient technology services and solutions that enable an exceptional technology experience for over 300000 EY people world-wide. As part of Enterprise Technology youll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class-tier technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation alongside operational excellence that delivers efficient quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you exciting learning opportunities career choices and the chance to make a real impact.

The opportunity

We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We are the face of Enterprise Technology providing services to end users in person within our offices. We provide and support the hardware and software our customers need to service our clients. We engage with customers at every opportunity to raise their awareness of and help them make the most of the available technology.

The selected candidate will enjoy working as part of a team and have a proactive helpful approach. You will be well organised and able to prioritise your workload. You will be passionate about technology and comfortable discussing technology topics with customers at all levels. And you will be highly motivated to deliver exceptional client service.

Your key responsibilities

Resolving Incidents and Requests associated with end user software PC hardware mobile technologies printers
Documenting all actions on the ticket in ServiceNow detailing diagnostic and troubleshooting steps performed and the resolution; where necessary providing high quality escalations to Global support groups or external service organisations
Keeping customers informed on progress of their ticket until they have agreed the resolution
Maintaining a broad understanding of EY Technology and the Firms organisations and service offerings in order to identify the best outcomes for customers
Taking care of the firms hardware assets by timely and accurate recording of all asset assignments
Maintaining awareness of EY Information Security policies and processes and ensuring these are adhered to
Conference room support; may include Microsoft Surface Hubs Microsoft Teams Rooms AV equipment (speakers cameras and monitors/kiosks) regular meeting room checks.
Printer
Assisting with projects including support for firm sponsored events office moves or buildouts and TechBars (technology showcase)
Assisting with PC builds and configuration
Remote hands support for comms rooms; with direction from global specialist teams (eg checking ports tracing cables rebooting hardware upgrading devices)
VIP / White glove support for identified key leaders
As required travel to other EY office locations
This role is required to physically work in an EY office.

Skills and attributes for success

Extensive experience supporting Windows and Microsoft 365 in an enterprise environment
Broad knowledge of PC hardware mobile devices and peripherals
Excellent written and verbal communication skills
Exceptional customer service skills
Well organised ability to multitask prioritise your workload and meet SLAs

Ideally youll also have

Three years support experience in a professional services organisation
Broad understanding of IP networking concepts
Experience working in an ITIL environment
Microsoft or other relevant professional qualifications
ServiceNow experience or similar service management tool
Mac support experience

What we offer you

At EYwelldevelop you with future-focused skills and equip you with world-class experiences.Wellempower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

Are you ready to shape your future with confidence Apply today.

To help createan equitableand inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.Enterprise Technology provides reliable secure and resilient technology se...