Global Outsource Lead

Position Title: ProgramOperationOutsourceLead

BusinessUnit: Programs

ReportsTo: Head ofPrograms LRQA

Location: New York NY

About this role:

TheProgram Operations Outsource Leadwill be the key point of contactforClientandLRQA.The roleis responsible formanaging theexecutionofClientsGlobal Human RightsDue Diligence(HRDD)programsonbehalf ofClient.TheProgram Operations Outsource Leadwillmanagea team of fourdedicatedRegional Analysts(RA)implementingtheHuman RightsDueDiligence program.Therolewill report tothe Head ofProgramsat LRQAandwork directly withtheClientGlobal Human RightsOfficetoimplementdue diligenceprogram.TheProgram Operations Outsource Leadwill work closely withClientandRegionalAnalysts teamto ensure thatLRQAprovides the services detailed in the contract with theclient meeting SOW obligations.

Key job responsibilities:

A dynamic proactive andsolutions orientedindividual to leadthe operationalization ofClientsGlobal Human RightsDue Diligenceprogram andmanagetheLRQARAteam tomeetClientsneeds. TheProgram Operations Outsource LeadmanagesClientshuman rightsdue diligenceprogramincluding but not limited toowned operations andsupplier human rights auditplanningand oversighton-boardingof owned and supplier sites to the HRDD program communicationsescalationsto theClientGlobal Human Rights Officewhen and deliveringdynamic reporting tosupportClients ESGreporting needs.

The primary responsibilities include the following:

Operationalizationoversightand relationship building

• Establish astrong relationship with theClientGlobal Human Rights Office.

• Develop credibility through building an extensive understandingofClientsGlobal Human RightsStrategy ownoperationsand supply chain.

• Provideobjective advice onmanaginghuman rights non-compliances andissues. Knowledge/expertisein responsible recruitment forcedlaborandkey human rightsissueswill be critical.

• Conduct and share annual risk-tieringof suppliersbased onLRQA organizational subject matterexpertise industry insights and personal experience..

• Lead annual or bi-annual Program Review covering key topics such asown operations andsupplier performance and segmentation recommendationsrecommendations for program improvementsregional highlights/trends SLA Performance (LRQA) against SOWtohelp set annual goals forClients human rights due diligence program

• Supportongoing implementation and maintenance of strongprogram standard operating procedures and efficiency improvementsReview and develop a detailed understanding of all documentation specific to theClientsprogram.Identifyand implement workflow efficiencies that meetClientsrequirements with reduced resources.

• Project management such as developing and managing to a project plan regular meetings withClientoverseeing various areas of onboarding cycle

• Documentandmaintainprogramprocesses andcommunication templates

• Coordinatesupplier engagementworking with keystakeholders

• Host internal and externalwebinars onClientHRDD program requirements and expectations

• Identifyindustry trends and best practices in HRDD program management for incorporation intotheClientprogram

• Continueidentifyingtherelevantindividuals withinLRQAthat will support the account and create clear ways of workingwith all relevant stakeholders including the EiQ team

• Establish performance measurement for the account that aligns withService Level Agreements (SLA)and measure performance of theRegional Analysts

• Leveraging LRQA andClients deployedsystemsestablishingthe reporting structure andauditcadence

• Develop a detailed internal tracking and reporting structure thathelp LRQAimplement a more proactive approach toanticipatingissues rather thanbeingreactive

Oversee Day to Day Operations

• Operationalize segmentation andprovide program recommendations accordingly:

• Develop and implement management systems for oversight

• Assessment planning

• Intervention planning

• Oversight of outsourced team ensure execution based on agreedapproachand program objectives

• Planning communicating and continuouslymonitoringexecution of the risk monitoring plan

• Guide and work closely withthe teamto meet expectations and SOW obligations while promoting a culture of recognition and inclusion that supports professional development.

• New supplier program placement and onboarding deactivation for exited suppliers

• Pre- andpost-assessment communication withown operations andsuppliers addressing questions and supporting successful execution of services

• Post-assessment CAP and remediation support for a sub-set of audited suppliers based on audit results

• Identification of regional performance trends and benchmarking of results to develop supplier focused webinars aimed at supporting supplier improvement.

• Act as expert on specific requirements and manage program internally/externally including providing clear guidance for dedicated staffClients own operationssuppliers responding to inquiries regularly calibrating teams andmaintainingupdated systems anddocuments;

• Interacting and working closely withClientand LRQAsregional hubsand analysts(willingness to communicate during non-traditional working hours).

• Handle escalations within theLRQA Regional Analyststeam communicate escalations toClientGlobal Human RightsOfficeand troubleshoot and resolve challenges as needed.

• Ensuresystems and trackers up to dateaccurateand available toClienton a regularbasis including but not limited to oversight of the teams quality assurance monitoring of audit firms etc.

• Participate in regular internal trainings and discussions related to emerging trends or questions fromClient including solutions on which LRQA has been partnering withClient. Topics may include for example recruitment fee remediation due diligence investigations effective grievance mechanisms regional trends/disruptions etc.

• Promote cross team collaboration to encourage best practice sharingidentifyefficiencies etc.

Preferred Qualifications

• Excellent written and verbal English;

• A4 yearcollege degree;

• 8 yearsof experience with3experiencewithina leadershiprolein the Ethical/ResponsibleSourcing/Social andLabor Compliance/Human Rightsarena either for a brand/retailer or service provider;

• High levelof integrity and honesty;

• Excellent understanding ofResponsible Sourcingprogramsin order tohelp addadditionalvalue throughprogram recommendations and process efficiency improvements

• Knowledge/expertisein human rights and particularly responsible recruitment/forcedlabor.

• Creative and entrepreneurial minded;

• Ability to work independently;

• Extreme attention to detail

• Ability to handle sensitive and confidential information

• Strength in writing and communication individuals who make the complex simple who can relate concepts with visuals and a minimum number of words.

• Proven effectiveness at strategic relationship building across internal and external stakeholders we seek a team player with strong interpersonal communication and presentation skills.

• Pro-active self-starterwith ability to organize prioritize and execute multiple projects across multiple stakeholders simultaneously in a deadline-driven environment.

• Innovativeentrepreneurialand strategic thinker that can propose solutions/troubleshootas needed

• A passion for social responsibility and belief in making a difference.

• Strong working knowledge of MS Word PowerPoint and Excel experience withPowerBIis a plus