Service Manager Customer Invoice and Payment Platform
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Coordinate with country stakeholders and build trusted relationships
- Prioritize and address requests incidents and technical issues including conducting root cause analysis where appropriate.
- Support software rollouts testing and post-installation troubleshooting.
- Perform SQL database and OS maintenance install POS (Point of Sale) applications and manage software distribution via SCCM.
- Serve as the primary point of contact for cross-functional teams collaborating to maintain clear communication and thorough documentation.
- Lead crisis and incident management keeping stakeholders informed and driving quick resolutions.
- Maintain service documentation operational runbooks and knowledge base articles.
- Ensure service reliability by tracking SLAs reporting service KPIs and driving corrective actions.
- Take turns (with other SDM colleagues) to offer SLS OnCall support for OPS team.
Qualifications :
- Educational background in Computer Science or similar field.
- Solid SQL and OS management skills; SCCM experience. POS system knowledge a plus.
- Very good communication stakeholder management and organizational skills.
- Problem-solving attitude and attention to detail.
- Collaborative personality with a strong commitment to continuous learning and knowledge sharing.
- Very good fluency in English (written and verbal).
- Nice to have: Basic HW Networking Power Shell CMD AD Group Policy.
Additional Information :
What we offer at
- Hybrid and agile work: thrive in a flexible multicultural environment.
At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits Discover more here.
If you enjoy blending technical troubleshooting with coordination and communication wed love to hear from you!
Position grade within our career framework: Service Manager SM2 (Md5).
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
