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Department Name: GS Total Rewards

Physical Location of Position: Prague

Geographic Scope of Responsibility: EMEA

The TR Transformations Coordinator is responsible for the following:

• Lead the execution of Total Rewards transformation initiatives across compensation leaves and benefits ensuring harmonized and scalable processes across the EMEA region.

• Deliver a seamless and consistent experience for Total Rewards customers when interacting with Global Services HR by optimizing workflows and eliminating friction points.

• Ensure full compliance with established processes while working with employees managers GS teams CSTRs BUHRs and external suppliers.

• Partner closely with HR teams promoting standardization digitalization and continuous improvement.

• Accelerate automation and digital transformation within TR operations by identifying opportunities for AIdriven optimization workflow automation and dataenabled decision-making.

• Develop and deliver training to Total Rewards colleagues on new digital tools automation solutions and AIenhanced processes to increase adoption and digital fluency.

Major Duties & Responsibilities:

70%

Projects/Programs/Process Improvement

• Identify opportunities for program and process improvement recommend solutions and coordinate the execution of transformation initiatives across Total Rewards.

• Coordinate the development and implementation of functional or crossfunctional projects aimed at harmonizing compensation benefits and leave processes across the region.

• Perform specific Compensationrelated tasks as needed to support project or program delivery.

• Drive automation efforts related to TR processes by identifying manual pain points collaborating with digital/technical partners and supporting the deployment of workflow automation selfservice solutions and AIenabled improvements. (TRails)

• Contribute to the design documentation and continuous enhancement of standardized processes ensuring digital readiness and alignment with GS best practices.

• Support and coordinate the development and delivery of training to Total Rewards colleagues on newly implemented digital tools automated solutions or AIsupported workflows to increase adoption and capability.

30%

Case Management

• Handle Total Rewards inquiries and requests requiring subjectmatter expertise.

• Manage case resolution in accordance with established Internal Operating Procedures (IOPs).

• Resolve cases with a strong focus on accuracy completeness timeliness and data integrity to ensure a high level of customer satisfaction and adherence to key performance indicators (e.g. Average Lead Time SLA PRR NPS).

• Escalate issues promptly when additional support or decisionmaking is required.

• Ensure compliance with relevant policies legal requirements and audit standards.

• Identify recurring case themes or challenges and recommend solutions or process improvements.

• Support digital casemanagement enhancements by leveraging available tools and automation and by promoting adoption of AI-assisted case handling where applicable.

PO Administration

• Initiate and manage Purchase Orders (POs) related to Total Rewards services ensuring accuracy and compliance.

• Track the full PO lifecycle and maintain documentation of all related activities approvals and communications.

• Ensure adherence to internal procurement and finance policies in all PO transactions.

• Support reporting activities as required including preparing summaries or dashboards that increase visibility into PO status vendor spend or service utilization.

• Look for opportunities to streamline PO processes through automation templates and digital workflows when feasible.

Required Qualifications:

• Required Minimum Education: Bachelors Degreeor Equivalent

• Required Years of Related Experience: 3-5 years of related experience

Required Knowledge Skills and Abilities:

• Strong understanding of the Total Rewards including Compensation Benefits Leavesand core HR processes.

• Demonstrated experience in HR transformation process improvement or project execution ideally within a multicountry environment.

• Experience with case management systems and the ability to navigate case & knowledge management tools effectively.

• Expertise working with Workday ServiceNow or similar.

• Digital and automation skills including the ability to identify process automation opportunities and work with tools such as workflow automation platforms or AIenabled productivity tools.

• Comfort using AIbased platforms (e.g. Microsoft 365 Copilot JnJ GenAI) to enhance efficiency and data quality.

• Strong analytical and problemsolving abilities including the ability to extract insights detect patterns and translate data into decisions or process improvements.

• Excellent communication skills (written and verbal) with the ability to explain changes processes and digital tools to diverse audiences.

• Ability to create and deliver training documentation and job aids to support adoption of new processes automations and technologies.

• Collaborative mindset with experience working across HR teams technical partners and external vendors.

• Languages: English (oral and written) one local language.

Preferred Knowledge Skills and Abilities:

• Hands-on experience with Microsoft Power Platform (Power Apps Power BI Power Automate) to support lowcode process improvements dashboards and workflow simplification.

• Ability to perform process mapping and process mining using tools like Visio Celonis or equivalent.

• Exposure to project management methodologies such as Agile FPX PMI or Lean Six Sigma with a certification considered a plus.

• Strong data literacy including comfort with data storytelling metrics interpretation dashboards and KPI monitoring.

• Experience working in a shared services environment ideally Global Services HR or another large-scale service delivery model.

Required Skills:

Preferred Skills: