Concierge

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner routing calls and taking messages as appropriate.
• Greets all visitors in a friendly courteous and professional manner.
• Screens and requires visitors to sign in at reception desk.
• Notifies Residents of visitors.
• Instructs Residents visitor according to Residents instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types copies orders and maintains inventory of office supplies performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director Resident Care Director and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous:

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste diseases conditions etc. including HIVAIDS and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background criminal and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents apartments.

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