Outside Property Claim Associate Salem, OR

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Taking care of our customers our communities and each other. Thats the Travelers Promise. By honoring this commitment we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

Salary Range
$52600.00 - $86800.00

What Is the Opportunity
Travelers Claim Organization is at the heart of our business by providing assurance to our customers during lifes rainy days. As an Associate Claim Rep Outside Property you will receive comprehensive training in claim handling customer service and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims.

This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

This position is based remotely with work at residential and commercial locations with a combination of mobile work work from your primary residence or the nearest Travelers office. As part of the hiring process this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process if needed will be provided at such time as your candidacy is deemed appropriate for further consideration.

This position services Insureds/Agents in and around Salem OR. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.
What Will You Do
Actively participate in structured training classes covering insurance policies specific claim processes systems and procedures including virtual classroom and on-the-job training.
Review investigate and document 1st party property claims under close supervision.
Gather information from policyholders claimants witnesses and third-party providers.
Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases contracts by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
Provide timely and professional communication to customers claimants and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Demonstrate openness to continuous learning particularly in AI and digital transformation.
Adapt to new technology implementations system upgrades and digital tool rollouts while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements within three months of starting the job.
This position requires participation in our Catastrophe Response Program which could include deployment to assist our customers in other states.
This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry set up and climb a ladder weighing approximately 38 to 49 pounds walk on roofs and enter tight spaces (such as attic staircases and entries crawl spaces etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Perform other duties as assigned.